Had vehicle in for full service and was not offered to have it washed or detailed. Returned dirty. Also mechanic took second set of keys out and had to turn around and go back and get them.
11/4/2019
KELLY N. VERIFIED CUSTOMER
I purchased my car as "new" at the beginning of October. Since then, I have been back to the dealership 4 times to fix a tinting issue, pick up plates that I was told would be put on while they were addressing the tint issue, found gravel under my backseat, and have been dealing with a persistent rattling sound in the front end of my car. After my recent visit, I was told the sound should be gone now that the gravel is out.it wasn't. I coordinated alot of the service through my sales person and the service provider Laura. I'm not sure how much they were communicating. I felt unheard and brushed off. I have alot going on in my life right now, but i didn't expect one of my biggest stressors to be the "new" car I bought.The experience has been frustrating and fatiguing to say the least
11/3/2019
Phil S. VERIFIED CUSTOMER
Excellent friendly service; completely satisfied
11/3/2019
Paul H. VERIFIED CUSTOMER
Excellent service as always - Andrew kept me posted about progress throughout the day. Work completed ahead of schedule which was great!
11/3/2019
David C. VERIFIED CUSTOMER
Excellent customer service and communication
11/3/2019
Lucian H. VERIFIED CUSTOMER
Great service with a smile.
11/3/2019
Ron H. VERIFIED CUSTOMER
Tyler was a cool guy, and was awesome to talk with.
11/3/2019
Shannon B. VERIFIED CUSTOMER
Alfredo was very friendly and helped get us in and out! Thanks!
11/3/2019
Courtney H. VERIFIED CUSTOMER
Tyler was wonderful! I just moved here from out of state and was hoping to find a place for my car services and I found that through you guys. Thanks again!!
11/3/2019
Matthew H. VERIFIED CUSTOMER
Ok thanks
11/3/2019
Richard A. VERIFIED CUSTOMER
Everything was excellent. Service driver was excellent. Timing and awareness was appreciated.
All in all everyone was great.
11/3/2019
John F. VERIFIED CUSTOMER
Everything was real good, but it took over 30 minutes after they sent someone to get my truck. Josh was very informative while the truck was being worked on!
11/3/2019
Dylan A. VERIFIED CUSTOMER
Josh in my opinion is one of the best services advisors I have ever worked with at any dealership . His ownership of my concerns, communication, and professionalism throughout the entire experience is what keeps me coming back to Grapevine Ford.
11/3/2019
Max T. VERIFIED CUSTOMER
Not trying to be rude but I think you charged me to much for a transfer case.
I think you could have done it for a responsible price. But your a dealership and that’s what you do to people. I know you won’t care what I’m saying but you should. Because I got some friends who have fords and I’ll make sure they won’t go to your place. But the only person I really liked was Josh Matteuccie, he was really good at his job of keeping me updated and the trust I needed that my truck was in the right hands. He was the only good person there. You mechanic ****!
11/2/2019
Michael R. VERIFIED CUSTOMER
Long wait even though I had an 8 am appointment. You must be busy in the service area.
11/2/2019
William D. VERIFIED CUSTOMER
Truck warning lights went off again on 11/1/19, this is becoming beyond frustrating, to be clear on the chronological order of events warning lights where going off unexpectedly, batteries where replaced, guages started going off again, vehicle taken back in, now 3rd time and trucks instruments are still intermittently erupting. This is all subsequent to a “total vehicle” service of $1000 +. Additionally, I am concerned this is creating an unsafe driving experience at highway speeds. Eddie is doing everything he can and has been excellent to deal with but he needs support from the service team to get this issue corrected.
11/2/2019
Patrick E. VERIFIED CUSTOMER
Andrew kept me updated about my truck. He was very pleasant and professional. Very satisfied. Will be backing
11/2/2019
Irena K. VERIFIED CUSTOMER
Josh was great and kept me constantly informed about the status of repairs on my Ford Edge.
11/2/2019
Kathy H. VERIFIED CUSTOMER
Laura was great. I have only good things to say about her