Miguel was extremely courteous/knowledgeable and focused on customer satisfaction. Thank you
11/6/2019
BIANCA M. VERIFIED CUSTOMER
The engine cleaning looks like whom ever was doing it was called away. The rear of the engine was pristine, while the front was forgotten. I took a picture and emailed it to Eddie. Disappointed that my new key fob wasn’t given to me, however, Eddie said he would mail it. Overall, I think your service department is really nice, both clean and staffed with really nice professional advisors.
11/6/2019
Roxanne L. VERIFIED CUSTOMER
Service was great as always
11/6/2019
Frank W. VERIFIED CUSTOMER
He delivered as promised. Hard to find that these days
11/6/2019
Sandy K. VERIFIED CUSTOMER
Daren is exceptional as always. Thank you for superior service!
11/6/2019
Jared C. VERIFIED CUSTOMER
Great
11/6/2019
James J. VERIFIED CUSTOMER
Was told my service would take between an hour to an hour and a half, took a little over an hour. Talk about great service!
11/6/2019
CHARLES C. VERIFIED CUSTOMER
Tyler exceeded expectations.
11/6/2019
RENAYE W. VERIFIED CUSTOMER
Andrew did a great job assisting me!
11/6/2019
Dean Y. VERIFIED CUSTOMER
It was my first time to Grapevine Ford. I was impressed with the professionalism and positive atmosphere at this dealership. I will definitely be coming back in the future.
11/6/2019
MARK B. VERIFIED CUSTOMER
I just had 1200 of service on truck last week. Now hearing noise around motor that was not there before services. No idea what it is. To be determined upon diagnostic. Just baffled as to why unfamiliar noise was not pre-existing to work. However, customer service of Josh is great!
11/5/2019
Cary M. VERIFIED CUSTOMER
Fantastic service. 5 stars for sure.
11/5/2019
Michael C. VERIFIED CUSTOMER
Good service, professionally delivered.
11/5/2019
Robert B. VERIFIED CUSTOMER
All good
11/5/2019
Robert R. VERIFIED CUSTOMER
There was a module that wasn’t installed prior to delivery and I was told it would take about 45 minutes to complete. I waited almost 3 hours and I had other things scheduled that day. I was also told that my tank would be filled for the convenience which I didn’t have time to wait for either.
11/5/2019
ERNEST M. VERIFIED CUSTOMER
Laura is the BEST!
11/5/2019
Paul B. VERIFIED CUSTOMER
Miguel is always great
11/4/2019
PAMELA L. VERIFIED CUSTOMER
He was great.. Answered a ton of questions. He was were knowledgeable!
11/4/2019
Travis A. VERIFIED CUSTOMER
The entire service staff should receive praise. Pete went above and beyond what was expected of him by attempting to help recoup money back from a vehicle problem that had occurred months ago when another Ford dealership neglected to ask questions on my behalf about any warranties I had. Zacarias as well went above and beyond and deserves praise.
11/4/2019
Lawrence T. VERIFIED CUSTOMER
Pete as always does a great job. I appreciate his professionalism.