The guys did not do a good job wiping off the oil the In the engine bay or underneath the truck. I had oil in my garage I had to wipe up. The most important thing to me is clean up the oil off my engine and under the truck. Kinda of a big miss in my opinion. I didn’t realize I needed to tell a Ford Tech to clean up the mess and take pride in your work. You have to clean off the oil or don’t get it everywhere please. I take pride in a clean engine so they should have known to wipe off the oil. Pete was a nice guy, but the mechanics doing the oil change dropped the ball. I have serious doubts about doing my transmission fluid flush now or any future service.
11/18/2019
Humaira S. VERIFIED CUSTOMER
Helped me through the entire process! Tyler checked on me and gave me routine updates on my vehicle while I was out of town. Really appreciated his diligence and customer service. Thanks!
11/18/2019
STEVE M. VERIFIED CUSTOMER
This is the 1st Zatek Service in which the vehicle when picked up was as clean as a newly sold vehicle which is what your sale department told me when I purchased this service. I was very pleased with Tyler’s handling of my service and will be sure and ask for him again.
11/18/2019
Joseph B. VERIFIED CUSTOMER
Good job
11/18/2019
Jim H. VERIFIED CUSTOMER
He did a great job communicating with me.
Very Happy!
11/18/2019
Julian C. VERIFIED CUSTOMER
????????
11/18/2019
Phil And. VERIFIED CUSTOMER
Edge looked great . Service was excellent and was done when promised.
Thanks to Daren for professional service and great attitude.
Phil And Donna H
11/18/2019
Kevin M. VERIFIED CUSTOMER
Jody was so extremely helpful making sure our car was safe and we were fully taken care of as quickly as possible!
11/18/2019
Luis R. VERIFIED CUSTOMER
She was so amazing, kind and understanding. You should be proud to have employees like her on your team! For people like her, I will keep going back for a long time
11/18/2019
Dahlia T. VERIFIED CUSTOMER
Thank you for taking care of us.
11/18/2019
GARY S. VERIFIED CUSTOMER
Jody was very efficient with servicing our vehicle. Very personable as well
11/17/2019
STEVE N. VERIFIED CUSTOMER
Great service provider for my 2003 F150
11/17/2019
Eddie D. VERIFIED CUSTOMER
He was very helpful in the process and took care of everything that was needed.
11/17/2019
Dameon F. VERIFIED CUSTOMER
Alfredo was professional and kept me up to date with the service of my vehicle.
11/17/2019
Steve S. VERIFIED CUSTOMER
Fantastic job.
11/17/2019
Juanita G. VERIFIED CUSTOMER
The work was completed o. Thursday. As of today, Saturday, I am still waiting to get the paperwork. I was told I was going to get an email with it the next day. It didn't happen. Also, I brought my car un Wednesday T 8 am as my appointment. My car did not get any work done until the next day.
11/17/2019
Jorge R. VERIFIED CUSTOMER
Great service!
11/17/2019
Brittany A. VERIFIED CUSTOMER
Alfredo was AWESOME! He took care of me and my Escape exceptionally! Customer Service and time is one of the best I have received at a dealership. Love how I didn’t feel pushed to do anything extra or add this and that, I received honesty!
11/17/2019
Theresa S. VERIFIED CUSTOMER
Car is still having same issue. They miss tagged my car and it took them awhile to find it. I asked the gentleman at the service dept when I was picking up my car what did they find out and he said that they should have told me that when they left the message that my car was ready. I told him they did not, then he went to get someone to get my car no more response was given on the work done. I was told my car would be washed and it was not but the paperwork showed it was. I do not believe they even looked at my car and they had it for 2 days. I live in Grand Prairie and would always take my car back to the Grapevine dealership for service but not sure I will be going back anymore.
11/16/2019
Marian E. VERIFIED CUSTOMER
He is simply outstanding. Excellent to deal with. Just a perfect person. Mbe