Brought my car back to have an alignment issue resolved. Got nowhere. Issue not taken seriously. Was told that a machine says it's fine so there is no problem. My prematurely worn tires say very differently. Disappointed after years of loyal custom at grapevine ford.
11/15/2019
Michael C. VERIFIED CUSTOMER
I appreciate how Bryan handled my service issue today. He was very professional and a joy to deal with.
11/15/2019
Mel H. VERIFIED CUSTOMER
Excellent
11/15/2019
James B. VERIFIED CUSTOMER
Thanks for great service
11/15/2019
Shawn M. VERIFIED CUSTOMER
Service advisor not very nice
11/15/2019
Bengt J. VERIFIED CUSTOMER
Good, friendly service.
Thank you.
11/15/2019
Tony R. VERIFIED CUSTOMER
Miguel was very knowledgeable and helpful
11/15/2019
Gertrude D. VERIFIED CUSTOMER
Very satisfied with my service. They answered all the questions that I had
11/15/2019
Randy T. VERIFIED CUSTOMER
Bob was great! He kept me informed of my repairs along the way and my truck was ready when promised.
11/15/2019
Kathie E. VERIFIED CUSTOMER
3 days no action
11/14/2019
JEANA B. VERIFIED CUSTOMER
Andrew is absolutely wonderful! Thank you so much!
11/14/2019
Paul R. VERIFIED CUSTOMER
It was the best experience I had for maint on vehicle. Thank you.
11/14/2019
REBECCA O. VERIFIED CUSTOMER
He was very nice. I appreciated all his help!
11/14/2019
Devell W. VERIFIED CUSTOMER
The service was completely unacceptable, from the lack of timing of service to communication. Was not treated as a valued customer.
11/14/2019
Sherre P. VERIFIED CUSTOMER
Josh was awesome to work with. Great communication and follow through.
11/14/2019
Elizabeth S. VERIFIED CUSTOMER
Enjoyed working with Miguel. He’s very conscientious and communicative.
Thank you!
11/14/2019
Steven M. VERIFIED CUSTOMER
Excellent rapport & service
11/14/2019
Terry R. VERIFIED CUSTOMER
Service couldn’t help because the rattle in the dash wouldn’t rattle when in service department. Heard the same rattle in the same location in the loaner. Rattle comes and goes. Maybe someday it will rattle long enough for someone in service to hear.
11/14/2019
NOREEN M. VERIFIED CUSTOMER
If you want prestige service go to Grapevine Lincoln and ask for Miguel Luna. I was impressed and satisfied with the sophistication and expertise that the staff members award.
11/14/2019
Philip V. VERIFIED CUSTOMER
Quick and efficient and very friendly. Completely satisfied.