I am grateful I can call on Grapevine Ford and have Pete as my service advisor. Amazing professional customer service every time!!
11/26/2019
Rudolf F. VERIFIED CUSTOMER
Very good and flexible. To cut down on waiting time he let me get car wash first
Then oil change. Very helpful
11/26/2019
Marvin R. VERIFIED CUSTOMER
Pete always does an outstanding job! I know I'm in good hands when he's taking care of my truck! Pete is a great asset for the Grapevine Ford team!
11/26/2019
David B. VERIFIED CUSTOMER
The Fuse #27 repair is an obvious Ford recall item and I am surprised they have not been sued regarding it. Grapevine Ford certified this vehicle to me when I purchased knowing this was an issue and putting me and my family at risk. I was not willing to pass on that risk to the young couple and kids I am selling truck to. Grapevine Ford charged me an inflated part and install labor cost on something that should have been completed at part and labor cost at most—-gouging on a cost I am absorbing to protect the dealership. Nuts! I won’t be back. David B
11/26/2019
Carol T. VERIFIED CUSTOMER
Bob is the best service advisor I have ever had. He is the one reason I continue coming back to Grapevine for service!n
11/26/2019
Daniel H. VERIFIED CUSTOMER
Every visit with Alfredo has been exceptional.
11/26/2019
JOHN O. VERIFIED CUSTOMER
Always happy with your service team.
11/26/2019
Christopher C. VERIFIED CUSTOMER
Bryan did a great job!
11/26/2019
Paul C. VERIFIED CUSTOMER
Awesome service and professionalism from Andrew!
11/25/2019
Ed R. VERIFIED CUSTOMER
Went just fine.
11/25/2019
Richard R. VERIFIED CUSTOMER
Yes! 5 stars
11/25/2019
Kadi E. VERIFIED CUSTOMER
Jody was fabulous, very helpful.
11/25/2019
Matt V. VERIFIED CUSTOMER
Pete made this a good experience I’m completely satisfied. He took the time to ensure the work I needed was completed.
11/25/2019
Lanny Jill. VERIFIED CUSTOMER
Pete Roswell is our service guy and always does his best to put us the customer first and foremost giving us options and explaining everything. Good man and have great confidence I him.
11/25/2019
Russ M. VERIFIED CUSTOMER
I left six messages to get needed help. The switch board could not find a person at their desk. Alfredo and Mgr Vinney were great. Upper management needs to have more staff in the service vehicle line.
11/25/2019
Clayton J. VERIFIED CUSTOMER
Pete was very professional with his service and answered my questions and addressed my concerns quickly and with complete honesty. Pete’s customer service is why I prefer to drive 40 minutes from my house instead of 15 to Towneast Ford where I’ve always had issues with there service and sales associates. Keep it up, Grapevine Ford and I will guarantee my continued patronage in both service and buying my next truck.
11/24/2019
Mike B. VERIFIED CUSTOMER
Great communication met all promised times.
11/24/2019
Murugan A. VERIFIED CUSTOMER
Andrew is a true professional and provides excellent service to make sure customer is satisfied.
11/24/2019
Kathryn R. VERIFIED CUSTOMER
Andrew is a caring & professional representative for your company who a perfect example of of what customer service should look like.
11/24/2019
John K. VERIFIED CUSTOMER
Pete was the best. Everything done to above satisfaction. Very happy with his service. Thanks again.????