Alfredo knows that my goal is to drive this car another 3 years and his strategy and mine are aligned toward achieving that goal.
11/28/2019
Anissa F. VERIFIED CUSTOMER
Miguel Luna is the Best service Advisor in town. He goes above and beyond for you. I Trust him completely for all of my service needs. I give you an A-+++++++ your the BEST!!
11/28/2019
Monica O. VERIFIED CUSTOMER
I have not been able to get any update on my vehicle. I’ve texted Josh directly twice now and have caked up to the dealership. I was informed at 9 AM when I called that a service advisor would be returning my call. I didn’t receive a cal back and still haven’t received an update.
11/28/2019
Don R. VERIFIED CUSTOMER
Miguel is one of the best service advisors We have had in the 3 cars and 8 - 10 years we have been at Grapevine Lincoln.
11/28/2019
Tiffani J. VERIFIED CUSTOMER
Pete’s so sweet. Got me out of there super fast with a clean car. Thank you!
11/28/2019
Jon S. VERIFIED CUSTOMER
Satisfaction on a scale of 1-10 I’m going with a 10! My hat is off to Alfredo and the team at Grapevine Ford. Again..thank you
11/28/2019
Justin R. VERIFIED CUSTOMER
Pete does a great job!
11/28/2019
George G. VERIFIED CUSTOMER
Very well satisfied
11/28/2019
Chris R. VERIFIED CUSTOMER
Excellent service
11/28/2019
Dave M. VERIFIED CUSTOMER
I’ll simply wait for the phone call to make my comments.
11/27/2019
Diana Y. VERIFIED CUSTOMER
The friendly and accommodating service department is one of the main reasons we will always own a Lincoln!
11/27/2019
James H. VERIFIED CUSTOMER
Good
11/27/2019
Rolando M. VERIFIED CUSTOMER
Thanks ????????
11/27/2019
Robert B. VERIFIED CUSTOMER
Work completed when I asked for
11/27/2019
Oliver A. VERIFIED CUSTOMER
Appreciate Aaron explaining the details of the work to be done and let me choose the items that I find necessary for now. Thanks again for superb service!
11/27/2019
Lea M. VERIFIED CUSTOMER
Outstanding !!!!!
11/27/2019
CHRIS K. VERIFIED CUSTOMER
Had my car towed to Grapevine on Sunday but no place to drop off for service come Monday. Had to have it towed back home and then back again on Monday.
We described the problem and asked for the 50,000 mile service to be done while it was in.
We were quoted about $500, we thought this was for everything.
Grapevine Ford discovered the problem and removed the rodent, replaced belt, and charged the battery. They stated that they did the inspection, however they did not do the service for the 50,000 mile (oil change, rotate tires) besides asking to have it done, I would have thought having only 25% oil life would show up on inspection and they would have asked if it was to be done. Not to mention it had 51,**** miles on it.
Thank you
Chris
11/26/2019
Nita O. VERIFIED CUSTOMER
Aaron is very knowledgeable and attentive to all my questions about my vehicle, which is so helpful. He is a valuable employee to Grapevine Ford Dealership.
11/26/2019
ANITAMARIE L. VERIFIED CUSTOMER
Josh provided excellent customer service! He was professional and efficient. Great follow-up skills! Thank you so much.