I have only brought my truck into the grapevine dealership for my maintenance. I have been very fortunate to have worked with Jody on a couple of these times, she is fantastic!!
5/7/2020
James H. VERIFIED CUSTOMER
Bob did a nice job keeping me informed on what was going on with my truck.
5/6/2020
DAVID S. VERIFIED CUSTOMER
Jody was awesome again. Great communicator and provides a great service
5/6/2020
Bob R. VERIFIED CUSTOMER
I appreciate Pete’s efforts. Thanks!
5/6/2020
Jeremy S. VERIFIED CUSTOMER
Great experience, no problems whatsoever. Thank you!
5/6/2020
TRENT G. VERIFIED CUSTOMER
Aaron was great!
5/6/2020
Stephanie B. VERIFIED CUSTOMER
It took a full day for the service department to understand the recall repair that was needed, when I discussed that recall when the appointment was made. Husband expressly asked for the 49.99 oil change, yet the booster was added. Service representative said that the oil booster charge would be taken care of, but we were still charged the wrong price. Only after we explained the problem again were we discounted the oil booster and still weren’t given the coupon price. Part still had to be ordered for delivery on 3rd day.
5/6/2020
Michael J. VERIFIED CUSTOMER
Aaron was very helpful and answered all my questions I am very thankful for a wonderful service advisor
5/6/2020
Richard K. VERIFIED CUSTOMER
Andrew did a wonderful job. He was attentive to all our requests especially those related to our concerns about Coronavirus and worked with us to alleviate those concerns. He was also excellent in communicating with us and suggesting diagnostics that would discover or eliminate possible problems. We are very happy and pleased with the customer care he provided
5/6/2020
Ricky N. VERIFIED CUSTOMER
Great job bob
5/6/2020
Joann C. VERIFIED CUSTOMER
Bob Leininger provided excellent customer service! He is an asset to Grapevine Ford!
5/6/2020
RODNEY C. VERIFIED CUSTOMER
Was completely satisfied with the service
But they were not able to completely resolve
One of main issues which was a rattle in my door .
5/6/2020
Charles I. VERIFIED CUSTOMER
Daren is absolutely terrific!
5/6/2020
Richard G. VERIFIED CUSTOMER
Great Service
5/6/2020
Emily V. VERIFIED CUSTOMER
My service was outstanding on my car. The staff were very friendly wfficent, and accommodating.. could not have been more satisfying!
Thank you !
Emily V
5/6/2020
Burl G. VERIFIED CUSTOMER
While Miguel was very nice & good at communicating with us.....I have to say the technician who worked on our car, wasted our whole day. Freon wasn’t put in Like we had been told it was at first pick up try & A/C was blowing hot air as we drove off. We immediately returned car saying A/C STILL wasn’t fixed! Obviously technician had no attention to detail & no quality control measures are in place by service dept to verify problems ARE INDEED fixed. Not acceptable. Also - Felt $564 was outrageous for such a simple Solution of replacing pressure valve & freon. Had to wait 10+ minutes for cashier to walk check over to Ford dealership to deposit - b/c No check processing machine in Lincoln dealership. AGAIN Not acceptable. You have MANY elderly customers that drive/buy Lincoln’s & write checks, as old school as that is! We Returned several hours later to pick up car AGAIN. Not the experience we hoped for & We will definitely think twice about doing service there again....
5/6/2020
Megan G. VERIFIED CUSTOMER
Thanks Pete!
5/6/2020
Daniel M. VERIFIED CUSTOMER
Jody was great and appreciate her help!
5/6/2020
Chris H. VERIFIED CUSTOMER
Great customer service and constant communication on the progress of my vehicle. They were quick and my car looked great when I Picked it up. Love the fact they supply a Lyft to take me to work and pick me up. Thank you