I had the pleasure of working with Alfredo in the Quick lane service department. He has been my service guy for a very long time Since around 2014. He’s always goes the extra mile check on future parts and advises me on future services needed. As a result, I never feel caught off guard when it comes to service for my vehicle. We’re always ahead of the future maintenance needs for my vehicle. That’s what I value the most as a result I never leave the dealership feeling like I’ve been taken advantage of. Its more like we’re just finishing what we’ve been planning for months in advance. I always enjoy my visits to Grapevine Ford. Its a chance for me to see new and old faces and I always enjoy chatting with the porters and the staff at the Mustang Cafe as well.
A special thanks to Ana in the Quick-lane She explain the process of rebates for my tires because the world way to quickly. And help me get a new set of tires by explaining the process.
Honorable mention to Joe Crawford and Gomez in the parts department and the other guy who works upfront with Joe. He helped me order an accessory pack of fog lights for 2015 F150 which should be arriving in a few weeks.
5/14/2020
Jacque J. VERIFIED CUSTOMER
I'd rather not receive the survey, thank you
5/14/2020
Leon P. VERIFIED CUSTOMER
I was there the day before and was there because my car would not start. When I got there Andrew was the person i talked to and he never offered to have the battery checked to see if it was bad. All he Wanted to do was have me do the 30 thousand mile maintenance. I left because he never once ask me about my problem. That 30 thousand maintainer is ridiculously priced. He finally got it down to nearly 1400. I was amazed. I could not believe he never once said let test you battery. It wouldn’t start the same day I took it my son in law charged it and drove over and sue enough it was the battery. How easy would that have been for him to do that for me. Mary Potvin
5/14/2020
Jayanthi M. VERIFIED CUSTOMER
Thank you
5/14/2020
LARRY H. VERIFIED CUSTOMER
Dropped my car off for service on transmission and I and Council lid rattle rattle still in the consul lid had to return it
5/14/2020
John S. VERIFIED CUSTOMER
I was really disappointed to have my vehicle in the shop for two weeks for a fuel pump issue especially since they told me they had to take care of some fleet vehicles that csme in after mine.
5/14/2020
Robert B. VERIFIED CUSTOMER
The service was outstanding and let Chaz Gilmore know what a great job Matt did.
5/14/2020
JAKE S. VERIFIED CUSTOMER
Very nice guy. Got us in and out very quickly. Nothing to complain about.
5/14/2020
Helen J. VERIFIED CUSTOMER
Miguel was very professional and the environment was extremely clean and well organized. I will return for more services. Thank you!!
5/14/2020
David M. VERIFIED CUSTOMER
Pete is exceedingly professional, has a productive energy level and is so pleasant to interact with. I know he is assigned to quick lube but I insist he handle all of my Ford service needs. I have worked w at least two others who seem lethargic and/or annoyed by customers’ service needs. Pete is in a different league and I am so grateful to have crossed paths with him. Thank you.
5/13/2020
Gloria M. VERIFIED CUSTOMER
She was one of the best associate I never had to deal with she made sure I understood about price's and plus made sure I was well taking care of was called and explained different things and prices she knew my situation about money right now and it was no pressure so thank you Mrs.Jody aka Ms.Jea
5/13/2020
Chang C. VERIFIED CUSTOMER
Very good service
5/13/2020
David A. VERIFIED CUSTOMER
Thanks for the help love the truck...
5/13/2020
Thomas R. VERIFIED CUSTOMER
Jody delivered on everything she promised, with that said I’m a very happy customer...... I just hope my problem is fixed!!!
BR
5/13/2020
Andrew J. VERIFIED CUSTOMER
Been waiting for appx 2 weeks to get keys cut,been told multiple times from different folks ,I call u right back I'm sending this info to my director, called to micki yesterday was told the same lol no call back ENUFF IS ENUFF!!!!@!
5/12/2020
Carlos F. VERIFIED CUSTOMER
Good work and follow up. Great customer service
5/12/2020
CURTIS A. VERIFIED CUSTOMER
Jason has done a great job! Although there were still some issues with the paint after the work was completed, he was able to get it right back in and hopefully fix the little issues. He has been very courteous and helpful.
5/11/2020
Michael F. VERIFIED CUSTOMER
Pete Roshell is the lone reason that I do business with Grapevine Ford. He offers honesty and integrity to a business that some times lacks those things.
5/11/2020
Johnny M. VERIFIED CUSTOMER
Andrew was awesome as always. Because of him, I keep coming to y’all.