Laura was amazing! Very helpful as soon as I pulled up.
6/6/2020
KIRK F. VERIFIED CUSTOMER
Smoothest it’s ever been. Thanks Grapevine Ford Service department. Great people.
6/5/2020
Katherine R. VERIFIED CUSTOMER
Never got any updates or responses. Had to involve a manager with my sales rep becuse he was unable to
Communicate
6/5/2020
Daniel C. VERIFIED CUSTOMER
Appreciate his help.
6/5/2020
GREG R. VERIFIED CUSTOMER
Arron did a great job!
6/5/2020
Bryan R. VERIFIED CUSTOMER
Aaron was fantastic at keeping me informed about the status of my truck. Although the repair was covered by the warranty, I was treated courteously and respectfully at all times. I will definitely be back to Grapevine Ford for my scheduled maintenance and required service. Thanks for the great job!
6/5/2020
CORINNA M. VERIFIED CUSTOMER
He was great. I’ll be calling him for future checkups.
6/5/2020
STEVE D. VERIFIED CUSTOMER
Our vehicle was left there over a week for many repairs that we went over in detail with the associate. When picking up the vehicle, after they said repairs were completed, we found out that only half of what was discussed was actually done. We now have to bring the car back again for them to complete the rest of the repairs. We have had nothing but problems, with purchasing and the repairs of this vehicle with your company. We have always bought Ford vehicles but have had nothing but disappointment with this whole experience.
6/5/2020
Vince B. VERIFIED CUSTOMER
Pete is not only professional, but very personable. He listens well and is clear in his explanations. He's great to deal with.
6/5/2020
KIM F. VERIFIED CUSTOMER
Wonderful and thorough service! Would definitely recommend!
6/5/2020
PATRICK R. VERIFIED CUSTOMER
I was happy with the service. Thank you for delivering me vehicle to me because I had my kids and it would’ve been a bit difficult to get back to the dealership. Thanks again
6/5/2020
Russ T. VERIFIED CUSTOMER
Even though phones were not working they allowed me to come in and perform my oil change without any question!!
6/5/2020
Guy P. VERIFIED CUSTOMER
Keep me informed about the problem with my vehicle,
Excellent service.
That’s why always keep coming back with my Mustang for all service needs
6/5/2020
DAVID C. VERIFIED CUSTOMER
He did a good job. I was not unhappy with him. On the other hand, bathroom not working, drink machines both not working. No kleenex and cartoons playing in the waiting area made for a miserable 2 hours. Fix it please.
6/5/2020
CODY T. VERIFIED CUSTOMER
Service was great!
6/5/2020
Marion L. VERIFIED CUSTOMER
She was gracious and professional!
6/5/2020
Bob J. VERIFIED CUSTOMER
Pete is professional in every aspect.
6/5/2020
Lee C. VERIFIED CUSTOMER
Jason was great to work with.
6/5/2020
GRETA R. VERIFIED CUSTOMER
Andrew's customer service was awesome! He was great!
6/4/2020
John W. VERIFIED CUSTOMER
I'm always impressed with the courtesy and professionalism that you guys provide.
Thank you very much.