I brought the truck in for some warranty repair but I had to keep asking for updates. The truck was left without any work done for days and I had to push the dealership to communicate with the warranty company multiple times. When I sent an email with all the parties involved to try to streamline the communication, I was removed from the email communication. Overall I’m hoping that this isn’t a normal experience.
6/12/2020
Caitlin Y. VERIFIED CUSTOMER
He did a great job!! Thank you for good service.
6/12/2020
Doug G. VERIFIED CUSTOMER
Jody was great and took care of everything I needed.
6/12/2020
Craig C. VERIFIED CUSTOMER
Great
6/12/2020
Elaine W. VERIFIED CUSTOMER
Consistently outstanding service.
6/11/2020
Daniel R. VERIFIED CUSTOMER
Jason took care of me and communicated well.
6/11/2020
PAUL D. VERIFIED CUSTOMER
Very prompt and courteous service
6/11/2020
Christine M. VERIFIED CUSTOMER
Very friendly, very knowledgeable.
Very good experience at Ford Grapevine
6/11/2020
Debra N. VERIFIED CUSTOMER
Jody is an excellent service advisor. Very pleased with how she took care of my service needs today. Definitely recommend Jody.
6/11/2020
Melvena G. VERIFIED CUSTOMER
Alfredo kept me updated thru whole process of the service thru text and did not have to wait longer than what was told it would take. Very pleased with service and got a car wash as well. Had a horrible experience at Five Star Ford so did not want to go back there. So happy to have Grapevine Ford.
6/11/2020
Richard B. VERIFIED CUSTOMER
Daren was very professional. Great service!
6/11/2020
Jill R. VERIFIED CUSTOMER
Thank you for taking such great care of my car and me!!
6/11/2020
Greg E. VERIFIED CUSTOMER
Did not find what was leaking but we will keep an eye out.
6/11/2020
George H. VERIFIED CUSTOMER
Tyler was great and took care of my car in a timely manner! Very much appreciated
6/11/2020
Robert T. VERIFIED CUSTOMER
Great service and Pete was in constant contact which made things much better!