I don’t understand how you make an appointment for a particular day but you don’t look at it for 2 days after it is dropped off. And not offer a loaner! Who can be without a car for 2 days?! It makes no sense to me how y’all feel that is good customer service.
6/14/2020
MARCY C. VERIFIED CUSTOMER
Wasn't very happy about having to bring in a two week old vehicle but I realize things happen.
6/14/2020
Antonio S. VERIFIED CUSTOMER
We were totally satisfied with the way Grapevine Ford fixed our vehicle.
6/13/2020
ANNA O. VERIFIED CUSTOMER
Great job
6/13/2020
Yolanda C. VERIFIED CUSTOMER
Always provides great service
6/13/2020
Tanner B. VERIFIED CUSTOMER
Andrew is top notch. Won’t go to any other ford dealership.
6/13/2020
Dean M. VERIFIED CUSTOMER
Perfect
6/13/2020
Traci A. VERIFIED CUSTOMER
Check in was quick and easy. Car was ready very quickly
6/13/2020
CHRIS M. VERIFIED CUSTOMER
Thanks for help
Great service as always
6/13/2020
Tom W. VERIFIED CUSTOMER
Jason NEEDS a raise. Great guy that kept me informed. Thank You Jason.
6/13/2020
Brian R. VERIFIED CUSTOMER
Andrew was very courteous and professional. Pleasure to do business with.
6/12/2020
Chad R. VERIFIED CUSTOMER
Pete is a great asset to your team.
6/12/2020
Benjamin M. VERIFIED CUSTOMER
ML is awesome. This guy goes above and beyond.
6/12/2020
PHILLIP W. VERIFIED CUSTOMER
Tyler was great, but when I got home in sunlight, it didn’t look clean in several areas...inside panels and front window smeared....car could have been more clean. The Ford garage is too dark to see thoroughly.
6/12/2020
Ronald S. VERIFIED CUSTOMER
Miguel provides excellent service. Top notch!
6/12/2020
RICK C. VERIFIED CUSTOMER
Pete was great. He delivered what he said and that goes a long way with me.
Also shout out to Andrew. It was good to see that maniac lol as well. He is the main reason I still go back to you guys.
6/12/2020
EDWARD D. VERIFIED CUSTOMER
Pete was Great... !!!
6/12/2020
Paul And. VERIFIED CUSTOMER
Daren is the best. Focused on making sure my experience is the best.
6/12/2020
TERRY R. VERIFIED CUSTOMER
Miguel is a great service rep. You should be very proud to have him.
TERRY R
6/12/2020
CHERYL M. VERIFIED CUSTOMER
I will continue to have my car serviced at Grapevine Ford.