Laura always does an excellent job getting the vehicle completed and keeping me informed. That is why I schedule all my appointments with her
7/9/2020
Gregory B. VERIFIED CUSTOMER
Aaron was awesome. He went to lunch later as he planed to make sure my vehicle was taken care of.
7/9/2020
Bayli W. VERIFIED CUSTOMER
Jody was great!!
7/9/2020
Stephen A. VERIFIED CUSTOMER
Always good service here. Excellent personnel as well.
7/9/2020
Ralph M. VERIFIED CUSTOMER
Tyler was exceptionally helpful in filling my service request. He is friendly, professional and helpful. Thank you Tyler. Ralph M
7/9/2020
Roy H. VERIFIED CUSTOMER
Thanks Aaron for your help
7/9/2020
Lauren S. VERIFIED CUSTOMER
Andrew was really helpful and timely!
7/9/2020
Chad R. VERIFIED CUSTOMER
Pete was great! Y’all better keep him!
7/8/2020
Alan S. VERIFIED CUSTOMER
Trade for a 2021 Ford Bronco.
7/8/2020
Carla D. VERIFIED CUSTOMER
Andrew was very nice and thorough. I'm a little concerned my gas gauge hasn't moved a bit from stuck on full and I've driven 60 miles. Will continue to monitor. But 5 stars yo Andrew for his customer service
7/8/2020
Sue C. VERIFIED CUSTOMER
our Service Rep was very helpful and kept us well informed. Especially with a difficult and unpleasant experience that was not anything to do with her. Great Service
7/8/2020
Arsalan F. VERIFIED CUSTOMER
I was pleased with overall experience and service. My service advisor Miguel did a great job in keeping me informed with all the details.
7/8/2020
Brett S. VERIFIED CUSTOMER
Tyler was great and he did everything he could to make things right.
If you have customers make an appointment that time should be considered the starting point of their service. If Ford had done that my oil change would have been an in and out. Instead you had to pay for a Lyft ride leaving and one to pick me up. Then on top of that my Lyft ride that was supposedly scheduled for 2:30 did not get scheduled until 3:30 and then canceled 15 minutes later. When I called to reschedule a Lyft they could not get anyone to answer the phone. She had to send an urgent email to get them to schedule another Lyft. I did not get to the dealership until almost 5 and then had to deal with more traffic. It was not a great experience.
Like I said this is not on Tyler. He called to find out why I hadn’t come to get my vehicle and then called again to make sure the Lyft driver actually arrived.
My issue is with Ford and their appointment system. What should have been an hour took from 11:20 till 5pm. Really not acceptable.
7/8/2020
Tommy R. VERIFIED CUSTOMER
Daren Hayden got me in and out and provided excellent service.
7/8/2020
Jerry L. VERIFIED CUSTOMER
Alfredo did a great job for me...
7/8/2020
Michinori I. VERIFIED CUSTOMER
I like Andrew he is one of your best
7/8/2020
Perry G. VERIFIED CUSTOMER
Yes. Great job, truck was in and out quickly.
7/8/2020
Brett A. VERIFIED CUSTOMER
Alfredo was great got me in and out today and under about two hours you guys did really good. Thank you so much for all of the staff that works together there to make the experience quick and easy. But please open up the café next time it’s too early in the morning not to have coffee.
7/8/2020
Laura R. VERIFIED CUSTOMER
Laura was very helpful and friendly. She answered all my questions and let us know expectations and potential costs upfront.
7/8/2020
Paige K. VERIFIED CUSTOMER
Quick and good service. Small disappointment was no car wash, but not a deal breaker.