Grapevine Ford Auto Repair Service Center

Very kind and great customer service

Unforeseen repair, which was taken in and repaired (under warranty) on a same day basis, which was beyond my expectation.

Service not cheap and too much recommendation to fix. But the worse thing was take my car and comeback again because some piece on one tire was not fixed and touching the tire...

Superb service - thanks so much!

Jody was great. Quick with the updates and cordial. I will be back.

I made the appointment for an oil change and to complete all outstanding recalls. When I arrived, Jody said I needed to leave my truck “all day”. Not sure what that meant so I asked her. She said I could be ready from 5-7pm. I told her that I wanted to reschedule the recalls but that I wanted to go ahead with the oil change. She made it clear that she was not okay with that, I felt as is she was pressuring me to leave my vehicle there longer than I could go without it. We agreed on the reschedule of the recalls. She then proceeded to ask me if I wanted the car wash. I said yes. Later that morning, I texted to check on status, she said they were working on paperwork but that it would be ready soon. I received no text so I just came over. The truck wasn’t washed which infuriated me since she made it a point to ask. Jody was no where to be found so another advisor helped me. I asked about the wash and she told me that the washer bay or whatever was broken. Really?? Jody should have 1, been there to go over the service with me as my advisor and 2, should have texted that the vehicle was not washed and reason. Twice in a row that I have had a less than satisfactory experience at this location. Clarance, fleet manager for Kiewit, the company I work for has twice had to run interference and has made it right, but it shouldn’t be that way. Something needs to change with the employee training program when it comes to courtesy and basic communication. Thanks.

Jason Scaff was very professional and was able to get my vehicle in and out very quickly. He is super knowledgeable and knows what my issue is and can give the exact answer in great detail.

Great job you did on getting me in and out

Kevin McGee always provides excellent service.

Every transaction I had at Grapevine Ford has been exceptional. Thank you all. My 1st Ford but it’s not the vehicle it’s the mindset of the dealership. Huge fan.

Jason was great, kept me informed on the progress of the work and answered any questions I had

I’ve asked to speak to the service managers on 3 different occasions and left messages but I’ve never heard back from either of the managers.

Jodie was fantastic!

Alfredo kept me fully informed on progress and all service was performed as requested

Thanks for your help!

Will do!

Excellent job and great communication.

Tyler was excellent and took extra time to determine the service that was needed for our vehicle. We were extremely happy with Tyler and the overall service received for our truck at Grapevine Ford.

Phenomenal as always.

I have always found the maintenance staff to be excellent.