Grapevine Ford Auto Repair Service Center

I appreciate the time spent replacing the seat and roof of my brand new vehicle. It was even delivered to my place of work! When I received it, however, the vehicle was covered in a film of dirt/dust. My rear windshield wiper had tape on it. When I removed the tape, the adhesive remained and I now have to purchase goo-gone to remove it. Also, the driver seat was dirty.

Jody did an excellent job

I didn’t buy my King Ranch from Grapevine, but Pete is the reason I come there to have it serviced!

Alfredo was awesome. Very helpful and professional.

Chris was very responsive to my questions and kept me updated on the status of my repair. Thanks

Professional and courteous service from beginning to end of work.

Friendly, efficient, good communication skills.

Andrew has been my go to service writer for 2.5 years. He is top notch and does a fantastic job. People like Andrew on the front lines keep a loyal customer base. Treat him well !!

He did a great job. I am very happy with his service.

Great Job!

Thank you for the vehicle service

Tyler is a professional and fantastic service advisor. Absolutely will continue doing business with Tyler!

Alfredo kept us informed. Very nice guy!

Thanks Aaron. Great service!

It took almost two hours just to get an oil change at the “quick lane” and the car wash was not working

Amazing!

Very professional and courteous service

Great experience- my oil change was completed quickly and the service was super!

Andrew was very professional and timely. I appreciate the clear explanations on all repairs.

It's really a story of missed expectations. First I go to set an "appointment" using the Ford app for 10am. When I arrive at 10am I'm told they can't look at a steering issue today as I would have to leave my car. OK. So then I am asked if I want to wait for use "the shuttle". I say I want to wait (I made an appointment). I'm told they are very busy and that I should take "the shuttle". OK...whatever. I'm led out to the curb where a lyft comes to pick me up. When I pick up the car I am pleasantly surprise to find out I have "award points" so the 10,000 mile service is covered. Great. I look over the paperwork and it says the van was washed, but it wasn't likely because it is a high roof van I am guessing, but nothing was said. Then, when I pull out on to 121 the I get a warning that my washer fluid is low. Hmmm. Now I am wondering if I got "my money's worth" as it said on the service paperwork that "fluids are topped off". No net net, my schedule was disrupted as it seems I did not really have "an appointment" and now I am unsure what was inspected or topped off, etc. I hope this feedback can help you guys do better as I plan to own this Ford for a long time and you are .5 miles from my home. I don't really want to find another dealer/service provider. This is why I bought from Grapevine Ford. Regards, Mike Reyher - ****-****-xxxx