Yes I have received the survey have had time do fill it out.
12/15/2020
Manuel A. VERIFIED CUSTOMER
Like always, very satisfied with the service and the customer first attitude!
12/15/2020
Suzanne C. VERIFIED CUSTOMER
Thank you
12/14/2020
Debra N. VERIFIED CUSTOMER
Our service experience was great as usual. Many thanks to Pete Roshell and Jody McPhail. You both are awesome!!!!
12/13/2020
Christian W. VERIFIED CUSTOMER
Very accomidating
12/13/2020
Colby M. VERIFIED CUSTOMER
Great maintenance suggestions!
12/13/2020
Joel B. VERIFIED CUSTOMER
Price for TPM sensors way above market price. Charged $100 for each part + labor when the OEM part can be bought for under $30.
12/13/2020
Wendy J. VERIFIED CUSTOMER
Chris was great !
12/12/2020
Randy B. VERIFIED CUSTOMER
Aaron is the best.
12/12/2020
Micheal S. VERIFIED CUSTOMER
Miguel did a great job getting the repair work done and working with my warranty company to get it largely paid for by them. He kept me fully informed the entire time and followed up with a phone call the day after I picked it up. Great job Miguel and thank you!!
12/12/2020
Sandra K. VERIFIED CUSTOMER
Pete is always a professional and courteous even when delivering bad news. Glad to see him whenever we bring our car in for service.
12/12/2020
Boyd C. VERIFIED CUSTOMER
Please note that Pete Roshell is one of the best service managers I have ever come across. He is truly careful to make sure he communicates clearly every action taken and always ensures I am 100% satisfied.
Pete is the 1% that goes the extra mile.
I take my vehicle to Grapevine Ford because of Pete.
12/12/2020
PAUL C. VERIFIED CUSTOMER
Alfredo was excellent. Great service.
12/12/2020
Raul G. VERIFIED CUSTOMER
Chris was very helpful and the service seemed very good.
I own two Ford Fusions and we will trust you with our future service.
Raul
12/12/2020
JOHN C. VERIFIED CUSTOMER
Andrew did great to make sure everything was taking care of
12/12/2020
BRIAN B. VERIFIED CUSTOMER
Pete is Outstanding, met me at the Vehicle, Kept me informed,service again from Pete, just simply Flawless!
12/12/2020
Russell L. VERIFIED CUSTOMER
Got it done when he said he would. Seems like it’s done right so far. Overall good service.
12/12/2020
Garry A. VERIFIED CUSTOMER
Andrew was professional helpful and took care of our issue as he promised unlike previous experiences we have had at Grapevine Ford. He did what he promised and was timely. We were super satisfied and pleased with him. He is an excellent ambassador for your brand. I trust him to handle issues and follow up in a timely manner! Thank you Andrew!
12/12/2020
Joseph P. VERIFIED CUSTOMER
After about 1-1/4 hour , I started to walk around the waiting room and as i came to the “garage” door and I spotted my car outside just sitting there. At first I couldn’t believe that it was my car since it was in the outside close to the entry.
I then walked toward the car and sure enough it was mine. Since Alfredo was not at his desk, I had someone to make sure that my car was indeed ready to be released to me. I possibly could have had my car and on my way 10-15 minutes earlier. I’ve alway had good service but...I could have left earlier.. sad...
12/12/2020
Hank S. VERIFIED CUSTOMER
Alfredo is always professional and thorough in all his work he does. He is an asset to your organization and company face to the customer. and I always look forward to working with him on all my service and parts needs at Grapevine Ford. Keep up the good work.