Chris was very friendly and thurough getting me in and out the door.
1/21/2021
Brian S. VERIFIED CUSTOMER
Everything was great!
1/21/2021
Beth C. VERIFIED CUSTOMER
Jody McPhail provided outstanding customer service from start to finish.
1/20/2021
Marilyn O. VERIFIED CUSTOMER
Service was great no complaints
1/20/2021
Church M. VERIFIED CUSTOMER
Was a little disappointed with how long it all took. I was told on Tuesday it would be ready by Friday. However, they kept it through the weekend until the next Monday evening. Not sure how a professional dealership couldn't correctly determine length of time on some pretty standard things.
1/20/2021
Church M. VERIFIED CUSTOMER
Was a little disappointed with how long it all took. I was told on Tuesday it would be ready by Friday. However, they kept it through the weekend until the next Monday evening. Not sure how a professional dealership couldn't correctly determine length of time on some pretty standard things.
1/20/2021
Michael M. VERIFIED CUSTOMER
Thank you!
1/20/2021
William S. VERIFIED CUSTOMER
Chris did an excellent job after some employee inadvertently got oil on my upholstery and Mr Diaz working with Chris resolved an unusual situation. Problems occur; it’s how they are resolved that creates a winning team!
1/20/2021
CLUB OPERATIONS. VERIFIED CUSTOMER
Aaron McBride , assistant service manager was great & had outstanding follow up all thru my experience . He’s a winner for your Ford team !
1/20/2021
Paula K. VERIFIED CUSTOMER
Would like to have a service manager call me !
Andrew was not at all helpful.
1/20/2021
Bob F. VERIFIED CUSTOMER
I drive from Lewisville even though there is a Ford dealership 2 minutes from my house because of Jody and the service she provides!
1/20/2021
John H. VERIFIED CUSTOMER
Very professional and kind was a great experience working with Jody. Thank you for making me feel safe in my truck.
1/20/2021
JESSICA P. VERIFIED CUSTOMER
Service provided by Tyler is the best we have had at Grapevine Ford
1/20/2021
Ashley S. VERIFIED CUSTOMER
Jason is the best! He handled my situation very well kept me updated and listened to everything I had to say and he got the issue fixed!
1/20/2021
Clayton G. VERIFIED CUSTOMER
Everything went well. No issues.
1/20/2021
Hector R. VERIFIED CUSTOMER
Jody is an excellent service advisor eager to Followup and make things right. I would go to her again in the future.
1/20/2021
ANDY H. VERIFIED CUSTOMER
Andrew was very professional and helpful. He understood the problem and got it fixed. Great job!