Bob is just the best. I know that I get the best service at a reasonable price when Bob is my service contact. Bob is simply the best of the best
1/26/2021
Sina M. VERIFIED CUSTOMER
Aaron was great.
1/26/2021
TUJUANA G. VERIFIED CUSTOMER
I explained to my service rep, Miguel that I wanted the diagnostics complete on my car so that I can find out if I can fix it so that it pass inspection. Miguel did thr diagnostic, and He told me it was the Cadillac converter. He charges over $1400 and we got it fixed. However, by the time I went home, the check engine light came back on. He then asked me to bring the car back to the dealer, for additional diagnostics. He then stated that it will cost $2000 to fix a sensor. My whole purpose for coming up to the service department at Grapevine was to see what was wrong with the vehicle in order to pass inspection. Before I agreed to get the car fix, I asked Miguel would this resolve the check engine light. He told me yes. Well it didn’t, so I paid $1400 for absolutely nothing!!!!
1/25/2021
Lynn L. VERIFIED CUSTOMER
Tyler was extremely helpful and went above and beyond. You guys definitely have a asset with him in your team.
1/25/2021
Lauren M. VERIFIED CUSTOMER
Alfredo is always the best!
1/24/2021
Dan D. VERIFIED CUSTOMER
Alfredo is a great asset to your team
1/24/2021
Mary M. VERIFIED CUSTOMER
Excellent customer service
1/24/2021
STAN M. VERIFIED CUSTOMER
My car was serviced and there were no surprises like extra cost. I was cleaned inside and so far driving like a charm. Thanks
1/23/2021
Kenneth A. VERIFIED CUSTOMER
Everyone was very professional and very helpful.
1/23/2021
Rella R. VERIFIED CUSTOMER
Very happy with the final outcome on
replacing the seat cover in our vehicle.
You can not tell it was ever damaged.
Thank you for taking charge and seeing
Job was done correctly.
1/23/2021
RACHAEL B. VERIFIED CUSTOMER
Jennifer was amazing she delivered all my expectations on how to take care of her Customer Service. Jennifer went beyond to make sure she delivered me my SUV in excellent condition and she listen to my concerns. I am so grateful to her. Great job Jen. We need more like you in the auto industry. Thank you again Jennifer
1/23/2021
James S. VERIFIED CUSTOMER
We Have been customers since 1989,when the dealership was Payton Wright Ford. You have a valuable employee in Miquel. He represents your company and customers well, he's always honest, helpful and reliable. It gives me the ability to recommend others to your services! A Coworker of mine actually just purchased a vehicle from your used car lot. Thank you! Jim and Debbie Sharp
1/23/2021
PAM L. VERIFIED CUSTOMER
Bob has always taken great care of me and my car. I can’t say the same thing for others you have had directing service for my car there.
1/23/2021
Tamara B. VERIFIED CUSTOMER
Tyler is THE BEST. Seriously, give him a raise. Great communication and did what he said.
1/23/2021
Jason A. VERIFIED CUSTOMER
Jody was absolutely amazing, but today my new explorer is still doing the same thing I brought the car in for. I'm going to see if it continues and call back to get it looked at. Otherwise the service was awesome.
1/23/2021
Matthew B. VERIFIED CUSTOMER
Alfredo was awesome! He always makes every visit stress free
1/23/2021
CHARLOTTE V. VERIFIED CUSTOMER
Tyler offered great costumer service! He kept me informed on all the developments and could be reached easily.
1/23/2021
Tom R. VERIFIED CUSTOMER
Tyler provides excellent service. He accommodated my schedule needs and the work was completed on time. My vehicle was ready for pick up as promised and I know this required additional effort on Tyler’s part. Thank you.
1/23/2021
Jeffrey B. VERIFIED CUSTOMER
Done on time and properly.
1/23/2021
VIC L. VERIFIED CUSTOMER
Jody was extremely helpful in getting my Ford F150 repaired. When I was able to locate a part which had been difficult to find, she coordinated to have me bring the part to be installed into my truck by a service technician. Her flexibility and enthusiasm for customer service are to be highly commended.