Jason was great and kept me informed. When I dropped my truck for service he seemed to know exactly what I was describing for each item. It would have been nice if it didn’t take 2 months but h well.
1/16/2021
Michael K. VERIFIED CUSTOMER
Mark is a great service writer and very thorough. He is great at his job and was very helpful. Thanks Mark.
1/16/2021
Donald C. VERIFIED CUSTOMER
Good service. Facility is hard to get in and out of.
1/16/2021
Noorali A. VERIFIED CUSTOMER
Great job
1/16/2021
Brian D. VERIFIED CUSTOMER
Pete never disappoints. Great communication and prompt response.
1/16/2021
LESLIE P. VERIFIED CUSTOMER
All the items it came in for were taken care of. My issue is with on the work order it says that multiple point inspection was done. As soon as I got in the car warning message for replacement of battery comes on . Why was that missed on the multiple point inspection?
1/16/2021
ROWLAND W. VERIFIED CUSTOMER
Thanks to Jason. Great customer service.
1/16/2021
James C. VERIFIED CUSTOMER
Andrew is great as always !couldn't ask for a better advisor.
1/16/2021
Michael S. VERIFIED CUSTOMER
Everything was perfect from start to finish. Pete is the kind of guy that goes above and beyond, and it was hands down the best dealership service experience I’ve had.
Everyone was friendly, and they knocked the service out quicker than expected.
1/16/2021
MATTHEW L. VERIFIED CUSTOMER
Mikey is awesome! We are very lucky to work with him. He goes above and beyond for his customers.
1/15/2021
Deborah H. VERIFIED CUSTOMER
Andrew Shannon is an asset to Grapevine Ford
1/15/2021
Bob L. VERIFIED CUSTOMER
Jason Scaff is professional, knowledgeable, courteous and a pleasure to work with. I am always pleased with his service.
1/15/2021
ROBERT B. VERIFIED CUSTOMER
Robert was very professional and as my wife and I are high risk we really appreciate the opportunity to use your service pickup and delivery service. I look forward to working with your team for years to come. Thanks!
1/15/2021
ANTHONY E. VERIFIED CUSTOMER
Great service, wonderful communication! Thank you!
1/15/2021
Joshua M. VERIFIED CUSTOMER
My service rep, Aaron McBride, provided exceptional customer service. I made an appointment to have my F350 get an alignment and Aaron had it schedule for the first thing this morning. He also had my truck washed which had quite a bit of mud on the exterior. It looked great.
I also have to comment on the Lift service the dealership is paying for. That is a huge plus. My driver Braun got there quickly and her car was clean. She got me home safely and much faster than the past shuttle service. I hope the dealership continues this top-notch service. It definitely separates you from the other dealers.
I also appreciate the detailed suggested service items. I like to do many of the repairs myself so this helps me determine which repairs I can complete and which repairs I need the dealership's help on.
You certainly will receive my future business and I appreciate the excellent professional service I received.
Sincerely,
Joshua M
1/15/2021
ZANAVIA M. VERIFIED CUSTOMER
Aaron McBride helped me as usual and guided me through the services that I needed with ease
1/15/2021
BRITTANY G. VERIFIED CUSTOMER
Aaron was excellent in all aspects of service! Attentive kind and knowledgeable
1/15/2021
Randy W. VERIFIED CUSTOMER
Miguel was great! Helped me understand the repair(rodent damage) and guided me through the claim so my cost was much less w/o being rated on ins.
1/15/2021
Corey W. VERIFIED CUSTOMER
Andrew Shannon is a true pleasure to deal with every time I come in!