Frontier Toyota Auto Repair Service Center

Valerie was welcoming and took my truck in right away. She was attentive and professional.

On 1/14/2021, I came in to have my car's oil changed and auxiliary battery checked and your representative, Dean Stricker, was mean and very obnoxious to me. After he quoted the price of the oil change, I asked for a discount, but he did not give me one, stating the price was already discounted. An hour later, he gave me a list of items the technician found that needed to be done and one of them was the auxiliary battery. I asked for a discount again and this time he gave me one. During this COVID 19 pandemic, I am on a tight budget and having to ask him twice for a discount was begging. It was humiliating! And while I was waiting, I asked him to provide me with the name and price of car part and he said he would help me after he took care of another customer. So after he was done with the customer, I reminded him of my request. He got upset for no reason and told me to go to the parts department. He should have told me that earlier instead of wasting my time by making me wait until he was done with the other customer. The way he treated me was in a stern, mean, and degrading manner. He was not friendly or helpful. He was abusive and disrespectful, and he had no good customer relation skills. I would like a written and verbal apology. This was a very, very bad experience for me. I felt hurt.

Great job today was quick

Jack was very helpful and courteous.

Thank you! Excellent service appointment !

Alex has been great every time I got service

I’m at Lily over a year ago at frontier Toyota she hasn’t been an incredible service supervisor. She knows your job well. Very flexible with information help me out with my daughters car as well as my car. Thank you PS she was excellent

I’m thank for the overall support at Frontier Toyota. Mr. Gustavo was very instrumental in providing detailed information about concerns related to my previous vehicle. He also linked me to Ms. Belen who ultimately assisted me with purchasing a 2020 Toyota Camry.

Extremely satisfied

I always have a good experience when I take my car in for service and Joe **** is great. He is always very helpful and friendly.

We love Jack, but after keeping my truck for close to a week & spending $2,800 or so for repairs on my 1995 Forerunner, the “check engine” light came on shortly after picking up my truck & driving away & never turned off. It just was rather annoying that now I have to bring it back again when I spent all that $ & thought the problem was fixed... the only bright spot was Jack.

Valerie is awesome!

Thank you Joe for all you do! You always make us feel welcome and in good hands.

I asked If I could purchase a gas cap and was quoted about 30$ . I was never told there was going to be an installation fee making my total come out to $110 with my oil change . I am upset.

Everything was perfect

Valerie is very thorough and efficient and timely every time I visit Frontier Toyota My Truck is always ready when she says it will be, can’t say enough

No complaints! They resolved the issue.

Excelente service, and fast! As always, thank you Toyota of Valencia.

Very good service and fast delivery Keep this way Thanks Carlos

Exelrnt