I purchased my car 3.5 weeks ago. My vehicle has been in the shop 3 times since purchase not including the when it was in the shop before it was delivered to me. So when I purchased the car I couldn’t bring it home and I didn’t receive it till 4 days later. My car has been in the shop for the total of four times and the problem is not yet resolved. I was told today that the shop does not know what is wrong and they do not know how to begin to fix it. Vandergriff Hyundai does not want to replace my defective vehicle but instead want me to spend countless hours, time, and inconvenience that I don’t have. I have a family and children where I need my vehicle. What Vandergriff did tell us was that we can “trade in” this vehicle for one that is fully functional for $100 more a month payments. It is unfair that the dealership will not help us with this issue or situation.
8/1/2021
Carline M. VERIFIED CUSTOMER
Cece did a great job, very knowledgeable and a pleasure to work with!!
7/30/2021
Bryan L. VERIFIED CUSTOMER
Anthony really went above and beyond getting my vehicle back to me.
7/25/2021
Wondemagegn H. VERIFIED CUSTOMER
The worst dealership in the world . Worst customer service. I just wanna say **** you to all staff members.
7/23/2021
Alice J. VERIFIED CUSTOMER
Mercedes was absolutely the best. I was not happy when a different brand of tire had to be used on my car because the one I normally use was out of stock.
7/20/2021
Nakeya S. VERIFIED CUSTOMER
Yes Mercedes was very helpful and always available to answer any questions I had.
7/18/2021
JAMES D. VERIFIED CUSTOMER
I trust Maggie to take care of me. Awesome personality. Very knowledgeable.
7/17/2021
Edward P. VERIFIED CUSTOMER
Anthony was a pleasure to work with kept me informed all the while my vehicle was being serviced.
7/17/2021
Daveon S. VERIFIED CUSTOMER
thank you for everything
7/16/2021
Zepora H. VERIFIED CUSTOMER
We did not discuss future service recommendations & I received no printout
7/11/2021
SHERYL O. VERIFIED CUSTOMER
Everyone was very nice and helpful. However two of the issues I reported were not identified and resolved. Other than that, all the people I dealt with were outstanding.
7/11/2021
Paul T. VERIFIED CUSTOMER
Mercedes deserves a raise and or promotion. Good person doing a great job.
7/8/2021
Anthony S. VERIFIED CUSTOMER
I have not had a vehicle serviced, although I am supposed to be reimbursed for a door lock actuator that was inoperable at time of delivery and have not received the reimbursement, receipt was sent to you , I would appreciate reimbursement as promised and agreed on deal , I’m Anthony S
7/8/2021
Brant P. VERIFIED CUSTOMER
It’s all good, thank you
7/8/2021
Melinda R. VERIFIED CUSTOMER
In 7+ years coming to Vandergriff, this was the worse experience. I took the vehicle in with no battery problems. You all Had the vehicle over 4 weeks to diagnose and replace the motor. Now I’m told I need to replace a 2 1/2 year old battery.
The positive Hyundai found the motor was defective and you replace the headlight assembly at no charge. I have my 2015 Hyundai scheduled for the 19th. I’m expecting the quality of service you showed pre-Covid.