Anthony was not helpful. In fact, was very rude when I initially called to report a problem with my car. Response I was expecting and should have received "yes, we are aware of the issues with the engine on the Sonatas. Go ahead and bring the car in and we will get that checked out for you." Instead, Anthony kept talking to me about a diagnostic fee and I couldn't get a loaner because they have been out since February. Service manager also had the nerve to tell me I couldn't get a loaner because my car had over 100k miles on it. Vandergriff had my car for over 2 weeks with NO phone call whatsoever. I called on Monday 4/26 for status. Anthony said my car had not been assigned to a technician. So NO, not happy AT ALL with your service or how I was treated by your staff.
4/29/2021
Sonia S. VERIFIED CUSTOMER
Everyone in the service department were courteous and efficient. I highly recommend taking your vehicle there to be serviced. My 2013 now drives like it was brand new!
4/28/2021
James D. VERIFIED CUSTOMER
She was outstanding. Kept me up to date on my vehicle. She did a great job
4/25/2021
Hernandez C. VERIFIED CUSTOMER
Everything was done in a nicely and timely manner. And I appreciate that to the fullest.
4/24/2021
Samuel S. VERIFIED CUSTOMER
Your system was down no service provided.
4/24/2021
DALE F. VERIFIED CUSTOMER
Anibal (spelling) Service Mgr is really seemingly the sprint behind the good team. He is just 1st class. Cecilia was very nice and certain treated me very well.
4/24/2021
Mark G. VERIFIED CUSTOMER
Thank you, to especially "Jerry". Although Ive only driven about 5 miles, the car was performing correctly and still a pleasure to drive. Anthony was polite and professional. The $8500 repair tag is still Painful, but knowing the car was in good hands with Anthony was an A+ this visit. Thank You! Mark G
4/22/2021
Agnes S. VERIFIED CUSTOMER
Great job done a lot of communication!
4/21/2021
Christopher A. VERIFIED CUSTOMER
Service receptionist was rude. Invoices unclear and being double billed via text and in person. Invoices not matching. Services not explained on invoice. Failing grade overall.
4/21/2021
Kaden W. VERIFIED CUSTOMER
They just didn't have the parts to fix it.
4/20/2021
Valerie K. VERIFIED CUSTOMER
Anthony as always does a excellent job so no complaints on his part. The only issue I experienced on my last service was that I had asked them to check one of my tires because it was leaking air,and all they did was fill the tire and didn't patch it.So by the time I arrived home my tire was so low I had to have my husband fix it and he found a nail.I have never uncountered a problem like this in your service department before,but I would greatly appreciate it.If I wouldn't have to experience an issue like this again going forward.Thank you
4/20/2021
Gail H. VERIFIED CUSTOMER
It wasn't Anthony fault. He was very good. The problem was with your head office. IT Shouldn't have taken a week to solve my recall problem.
4/20/2021
Sandra H. VERIFIED CUSTOMER
The car was ready in record time. Maggie kept me up on how it was going, and I was headed home more quickly than I expected.
4/20/2021
Angia L. VERIFIED CUSTOMER
Great friendly service
4/16/2021
Helen E. VERIFIED CUSTOMER
Anthony was great! I will be back!
4/16/2021
Judith L. VERIFIED CUSTOMER
Feel like acceleration is hesitating and I’m leaving in a car trip on Friday. Unfortunately your service dept had no openings to check it out. Your agent said they would have to put my 2020 Elantra on computer but had no openings before I left town. I will check with y’all upon my return and hopefully not have any problems on my trip.
4/15/2021
LISA B. VERIFIED CUSTOMER
Mr.Marquez was very professional. And I will bring my car back to him. Thank you.