I have never had such terrible service. From Steve, the service director to Fernando, the service manager. They not only failed to return phone calls, and text replies and Fernando actually lied to me and my wife. I will never do business again at vandergriff Hyundai.
7/6/2021
Diana J. VERIFIED CUSTOMER
Mercedes was very helpful and very nice. She answered all my questions and made me feel co2mfortable.
7/4/2021
Tammie W. VERIFIED CUSTOMER
Fernando is personable, professional and helpful. I appreciate his upbeat attitude.
7/4/2021
Cielito M. VERIFIED CUSTOMER
Anthony went above and beyond our expectations. He deserves a raise.
7/4/2021
David L. VERIFIED CUSTOMER
Great
7/2/2021
Nelda M. VERIFIED CUSTOMER
Everything worked out great
I didn't have an appointment and I had an emergency. Thanks
7/2/2021
Billy B. VERIFIED CUSTOMER
Good work
7/1/2021
Derrick D. VERIFIED CUSTOMER
No communication with update of vehicle status.
6/29/2021
William B. VERIFIED CUSTOMER
Anthony was very professional and courteous. He explain everything to me on what was the maintenance that was done on my car. Very helpful.
6/29/2021
MARIA T. VERIFIED CUSTOMER
25 days... you've had my car for 25 days to finally tell me my battery is dead. I spoke to 2 different guys a total of 3 times. Then got charged $80 for checking the battery. I've been a loyal customer for 10 years. I'll never come back. I was even going to buy a palisades from y'all but if that's the service I'm going to receive... no thank you.
6/29/2021
Stacy M. VERIFIED CUSTOMER
There was damage done to my vehicle while it was being serviced at your dealership. I brought the issue up to the manager on duty, but found the response underwhelming, to say the least. The damage to the rear bumper was a cause for concern to me. The deep chips to the paint and windshield are concerning as well. There are no chips in the paint on the front bumper or lens covers. I am not sure what occurred when my car was taken to the back for the detailing, but the results were unacceptable. No one, other than myself, bothered to take photos to document my issue. I was simply told that service manager would contact me. I am now waiting for said response.
6/27/2021
Kirby C. VERIFIED CUSTOMER
Dropped car off on 6/3
Was not ready until 6/26 - unacceptable
Anthony was outstanding as usual
6/27/2021
Brett W. VERIFIED CUSTOMER
Very good customer service
6/26/2021
Valerie M. VERIFIED CUSTOMER
She was friendly, knowledgeable and I appreciated her assistance.
6/26/2021
NICOLE W. VERIFIED CUSTOMER
As I’ve already reported; I was very frustrated with the time it took to complete my service. Even though I had an appointment on Wednesday, my car wasn’t even seen until Saturday. It then took until Wednesday to complete the service. Also, there is a stain on the driver seat that I do not remember being there when I dropped it off.
6/25/2021
Sandra B. VERIFIED CUSTOMER
Very professional
6/24/2021
Foster N. VERIFIED CUSTOMER
Your service rep was great having one cashier for check out in such a small space is unbelievable
6/24/2021
Anthony H. VERIFIED CUSTOMER
Mr Marquez was very attentive we received excellent customer service from him
6/22/2021
Monica S. VERIFIED CUSTOMER
Lack of communication. The service I came to have done was completed and no one told me until I picked up car. Horrible customer service at Vandergriff in general.