Yes - I had an 11:00 o'clock appointment. When I got there I was told it would take 2 hours because of drop ins. It actually took 3 hours. I don't understand why you don't call appts and tell them they are behind. Or make the drop ins wait! It was ridiculous. I would have gladly rescheduled if I had been given advance notice before arriving. Then I was told my car was washed and when I got out from under the cover and looked closely, there was not a drop of water on it, not even when I rolled the windows up and down did they leave a water streak. In addition, the windshield still had the wiper marks from when I was in the rain last week. I just hope the oil was actually changed. I know the diagnostics were run because I got that notification. This is the worst service I have ever had from Vandergriff and this is my second Hyundai and we have had 2 Avalon's from Vandergriff Toyota! I sent this earlier in response to another survey.
6/22/2019
Shanti G. VERIFIED CUSTOMER
You didn’t fix my car! For the second time
6/22/2019
Albert B. VERIFIED CUSTOMER
Anibal was very attentive and professional in his dealings with me as a customer.
6/21/2019
Jerry S. VERIFIED CUSTOMER
Anibal was very professional and completed all work on time as agreed. I would definitely take my car back to him if I needed service
6/21/2019
Thinh Bruce. VERIFIED CUSTOMER
N/ A
6/21/2019
CURTIS C. VERIFIED CUSTOMER
It took 5 hours to receive a diagnosis or any communication of what was wrong with my car even though I had an appointment.
6/20/2019
TOWAUNA F. VERIFIED CUSTOMER
You guys are amaaaaazing!!!
6/20/2019
Wayburn G. VERIFIED CUSTOMER
As I said before great staff but quality control not very good.
6/20/2019
Sally H. VERIFIED CUSTOMER
Annibel himself did just fine, but obtaining the correct part and getting it painted, and put onto the car took way too long. What should have been simple turned out to be a fiasco, from the wrong prices to the wrong part identification. We had to call the service department daily (my brother did the calling) because promises to call us with updates never occurred. “I’ll call you tomorrow” was apparently just a platitude, not a reality. The woman who is your cashier demonstrates a total lack of courtesy. I can sympathize with how busy she is, but a smile and a greeting is not too much to ask for a customer service experience. We are going to get oil changes, etc. from a different dealership in the future because we are sure to find better service and honest answers somewhere else.
6/19/2019
Raul D. VERIFIED CUSTOMER
Just thank you, and keep the good service
6/19/2019
Glen D. VERIFIED CUSTOMER
Everyone was really courteous
6/18/2019
DEBBIE H. VERIFIED CUSTOMER
As I stated before! The car wash sucked, but everything else was good! Thank you
6/18/2019
Alvin S. VERIFIED CUSTOMER
Service was pleasant and hassle free.
Thank You!
6/17/2019
Ruben R. VERIFIED CUSTOMER
Anibal did a tremendous job, very professional. Out standing individual and took care of me. Thanks
6/16/2019
Darryl G. VERIFIED CUSTOMER
Thank you for the service on my car today the recall and oil change I am thankful for the service today
6/15/2019
JASON T. VERIFIED CUSTOMER
Very prompt and courteous greeting and the service was very efficient and fast. Thank you.
6/13/2019
Mariela G. VERIFIED CUSTOMER
Anibal was very knowledgeable about everything. I felt like he held my best interest, and gave excellent advice. He also kept me updated all week!
6/12/2019
Gerardo R. VERIFIED CUSTOMER
Very good services
6/12/2019
Landen D. VERIFIED CUSTOMER
Wish that better resources were available to service advisors
6/11/2019
GALYN H. VERIFIED CUSTOMER
Mr. Aragon was polite and respectful. He took the time to answer my questions quickly and kindly repeated answers when I forgot. I appreciate your great customer service!