The second survey should be provided to us at the latest, the very next day. The services were wonderful, I just wish Genesis did not take away all of my parts from your dealership.
5/17/2021
Eula M. VERIFIED CUSTOMER
Was very pleased with the friendly services!
5/16/2021
Michael M. VERIFIED CUSTOMER
Fernando is the reason I continue to drive so far to get service from Vandergriff. He is always truthful and consistent. Hope you appreciate him for enhancing your dealership brand.
5/14/2021
Ed B. VERIFIED CUSTOMER
No more car wash. Higher price less service. The service lady was 5 stars. But I was disappointed with price and reduced services (wash).
5/13/2021
Marshal W. VERIFIED CUSTOMER
Will do!
5/11/2021
TERESA M. VERIFIED CUSTOMER
Fabian offered great customer service. The only thing I would recommend. When telling a customer 2 to 3 days. Maybe say estimated around 2 to 3 days or it could be longer. When you don't deliver when you say it could bit a tad bit frustrating. My over experience was great. I really like texting. Every time I had a question he responded immediately. He never forgot about me. Fabian is a great asset.
5/11/2021
Jose S. VERIFIED CUSTOMER
Thanks
5/10/2021
Jessica O. VERIFIED CUSTOMER
I waited an hour and forty minutes. It is frustrating to make an appointment and wait an hour and forty minutes for an oil change.
5/9/2021
Guy T. VERIFIED CUSTOMER
The actual appointment was fine. Last week I set up an appointment online that didn’t work even though the website said it was scheduled.
5/9/2021
Yvonne Z. VERIFIED CUSTOMER
Anthony is terrific he remembers me and is very attentive to my concerns. This is very rare now a days.
5/9/2021
Michelle R. VERIFIED CUSTOMER
Everything was amazing !
5/9/2021
Micheal S. VERIFIED CUSTOMER
The first time I established contact concerning about a recall, the department said it would about 2 or more hours to check. So today I received a call within an hour saying my car is ready for pick up. This is strange because I had an oil change as well. Makes me feel that they didn't even look at the recall issue
5/6/2021
Decha D. VERIFIED CUSTOMER
Job well done Fernando thanks a lot for everything. You went above and beyond to make the process run smooth and you always made sure that I was informed about everything that was going on with my vehicle from beginning to end.
5/5/2021
David D. VERIFIED CUSTOMER
Did a great job and had car ready when promised. Great. Thanks.
5/4/2021
Josie U. VERIFIED CUSTOMER
Mr Anthony was very welcoming and courteous. He took the time to explain the recommendations.
5/4/2021
DON W. VERIFIED CUSTOMER
They were great ! Got me in & out less than a hour
5/4/2021
Maria A. VERIFIED CUSTOMER
Work completed as expected. Fully satisfied with work.
5/2/2021
Lisa B. VERIFIED CUSTOMER
Sure, no problem.
5/2/2021
Clarence G. VERIFIED CUSTOMER
Dropped vehicle off early. Waited on Lyft to pick up and drive home. Was finally told that they would not be arriving anytime soon. Called Uber for pickup (30.00) and then got halfway home and got call my vehicle was ready. I could have been told when I was there that my vehicle will be ready shortly instead of waiting that money on the Uber!
5/1/2021
Kathryn R. VERIFIED CUSTOMER
We scheduled service on Tuesday for the car to be dropped on on Friday and received a confirmation text. When we arrived on Friday they said they had no record of an appointment and had no idea what needed to be serviced on the car. My husband confirmed everything with our service manage this morning. These types of issues have been happening for the past several years. Poor service and poor communication.