Tim, as always gives great service and it’s a pleasure to work with him.
11/16/2019
Robin K. VERIFIED CUSTOMER
Tim did a great job to satisfy my expectations of servicing my vehicle. Tim went above and beyond to get the job done. Tim made an unpleasant situation into a very satisfying situation.
11/16/2019
Abraham G. VERIFIED CUSTOMER
Friendly guy! Give him a raise!
11/16/2019
Ruben R. VERIFIED CUSTOMER
I came in the shop the other day and the guy who helped me out, Raul was impolite. I plan on changing agencies. I hope he fixes his attitude, because thanks to him I’m not planning on coming back or recommending that place anymore.
11/16/2019
Eva Z. VERIFIED CUSTOMER
Tim is great all around and exceptional customer service
11/16/2019
Javier M. VERIFIED CUSTOMER
Raul was great help as always. Truck was ready when he said it was going to. Returned my calls in a timely manner. He’s my guy for service.
11/16/2019
Ken D. VERIFIED CUSTOMER
Henry was both personable and professional
11/16/2019
Ricardo V. VERIFIED CUSTOMER
Ismael provided great service and prompt responses to any questions and concerns!
11/15/2019
Joselito M. VERIFIED CUSTOMER
Nice, friendly and professional!
11/15/2019
Minami C. VERIFIED CUSTOMER
Great service by henry!
11/15/2019
Damon B. VERIFIED CUSTOMER
Tim was Amazing! Great service
11/15/2019
Erica T. VERIFIED CUSTOMER
I appreciated all the care and help I received although my trunk is still not locking correctly but I only mentioned this issue happening I did not have that as the main service to be completed. Henry was thoughtful in asking me if I had any other problems.
11/15/2019
Trudy D. VERIFIED CUSTOMER
Raul was on top of it all including communicating
11/14/2019
Manuel E. VERIFIED CUSTOMER
Raul, again, did an excellent job with his servicing my Explorer.
11/14/2019
Michelle C. VERIFIED CUSTOMER
Some of the items were not fixed after 3 weeks truck had grease marks all over . Now have another rattle in the dash and we have had an issue with the rear seat belts not working since we got the truck and has been in service a few times for this problem. Now the technician says we damaged the seat belt. We only use the truck for travelling do we don't always know if all has been fixed. It needs to come back in again to finish fixing the items that it was left there for this is starting to become a normal problem with the service on my vehicle. Mike has always been a great service advisor but since we have been to two different people nothing is complete
11/14/2019
Beatriz T. VERIFIED CUSTOMER
My vehicle service was all complete on time to go pick up my daughter from school as I had told him at the time I checked in my vehicle. Thank you
11/14/2019
Suzanne Y. VERIFIED CUSTOMER
Estimated repair bill became astronomical and I was unable to afford the repairs.the price went up with every phone call.
11/14/2019
Steve K. VERIFIED CUSTOMER
RAUL Rodriguez is incredible, straight forward, knows his product, impeccable communication and follow up. He’s a real asset to The Ken Grody enterprise.
11/14/2019
Gary S. VERIFIED CUSTOMER
A true professional. Outstanding customer service skills. He should be in Sales.