I had to go and contact carmax to get my issues with my truck resolved, that should have been your salesman’s issue.... they said it wouldve be covered.... Ken grody said it wasn’t.... my family has spent a lot and bought a lot of cars thru the company... I was stuck with a 1000$ Bill for rental car while I delt with the warranty company.... I like fords but unless something is done it will be the last ford I purchase thanks Matt Jones
10/1/2020
Tom S. VERIFIED CUSTOMER
Your service is always the best.
9/30/2020
Christopher P. VERIFIED CUSTOMER
Great service by Ismeal
9/30/2020
Patrick W. VERIFIED CUSTOMER
Great job! Didn’t have a Ford Service place in mind before this but you’ve sold me and will be taking my Fusion here for sure!
9/30/2020
Will O. VERIFIED CUSTOMER
I had a number of questions and JC took the time to answer all of them. Very appreciated
9/30/2020
Heriberto F. VERIFIED CUSTOMER
Great service. Simply the best customer service ever
9/30/2020
William . VERIFIED CUSTOMER
Very friendly and very helpful. Answered all our questions. Very professional.
9/30/2020
Carlos . VERIFIED CUSTOMER
Raul was helpful, friendly and professional. We had great service through ken grody Ford and will continue to be happy customers.
9/30/2020
Monica D. VERIFIED CUSTOMER
Friendly quick and very accommodating
9/29/2020
Macario C. VERIFIED CUSTOMER
I always ask for J.C. Barajas to be my service representative because he is very knowledgeable, professional, courteous & he constantly keeps me informed on the status of my vehicle. I live in Lake Elsinore & because of the great service, I don’t mind driving all the way to Ken Grody Buena Park to get my vehicle serviced.
9/29/2020
Clint S. VERIFIED CUSTOMER
JC was very professional and treated me first class!
9/29/2020
Jack N. VERIFIED CUSTOMER
He was friendly, courteous, and efficient.
9/29/2020
Thomas C. VERIFIED CUSTOMER
Raul was very professional and polite. Did a great job assisting us!! He deserves 10 stars!
9/29/2020
Mary G. VERIFIED CUSTOMER
Went to start up truck this morning. It's dead again. You guys seriously need to keep it several days. Don't turn it on every day. Then see what happens. Hes doing a fine job but the problem persists. Please note I took it straight to the store, went shopping, came out,and the dash said " turning engine off to save battery" this is RIGHT after I picked it up, didn't even get home
9/28/2020
Richard G. VERIFIED CUSTOMER
Tim is always friendly and helpful! I appreciate his communication and follow up.
9/28/2020
Wilver A. VERIFIED CUSTOMER
good job and very friendly
9/28/2020
Christina P. VERIFIED CUSTOMER
My experience with Tim was FANTASTIC!!! Exceptional and consistent follow up!!! VERY pleased!
9/28/2020
Debra V. VERIFIED CUSTOMER
Tim was great! I really appreciated all the information and help he provided!
9/28/2020
Jorge G. VERIFIED CUSTOMER
If you can shorten wait time
My truck is a service Vehicle being down for 4hrs
Not good for us
9/28/2020
Ray M. VERIFIED CUSTOMER
I bought my 1st car in 1997 a Black Ford Mustang there at Ken Grody Ford in Buena Park. I still have my car sitting in my driveway. Unfortunately I haven't driven it in years, but I will always be thankful for Ken Grody Ford in Buena Park. Customer service was amazing then with the salesman Manny and customer service was Amazing Yesterday with Ismael.
Thank you to everyone at Ken Grody Ford In Buena Park, CA.