Service Tim provided was great. I was surprised of what my invoice cost was. It seems to it was on high for what the service was in for.
10/12/2022
Manuel V. VERIFIED CUSTOMER
Excelente
10/12/2022
Terry H. VERIFIED CUSTOMER
Look, Tim Prwte is EVERYTHING you want your representative to be as a company Polite,knowledgeable,thorough,professiomal,patient, friendly, and did I mention thoroug? Very communicative all along the process.He arranged a car rental and it was there before we finished the paper work at the dealer rate too.
Look no one likes to have their cat worked on and its very frustrating to even have to experiwnce it, but Tim made it beyond tolerable more like , it was a good experience because the transaction with him made you feel like you made the right choice to do business with Ken Grody. Should you have any follow up questions please call me. ****-****-xxxx
Terry H
10/12/2022
David R. VERIFIED CUSTOMER
Mario Santana was professional and courteous. He made my service experience confortable and didn’t sugar coat anything. Explain everything f with ease and was easy to understand.
10/12/2022
Stanislaus K. VERIFIED CUSTOMER
Raul was great and kept me updated on where the vehicle was in the service cycle.
10/12/2022
Debra A. VERIFIED CUSTOMER
I’ve been treated with nothing but respect and and gratitude whenever I’ve taken my car to Ken Grody. This is my 3rd Flex I’ve either purchased or leased with Ken Grody so I’ve been dealing with you guys for years!! Have been told by others that your service department wasn’t the best but I’ve never had any problems when dealing with your company. Tim has always far beyond whatever I’ve taken my car in for.
Keep up the great customer service!!
Very satisfied customer
10/12/2022
Christina P. VERIFIED CUSTOMER
Great service and punctual!!
10/12/2022
Debbie V. VERIFIED CUSTOMER
Thank you thank you so much Annette did a fantastic job taking care of me !
I’m a returning customer to Ken Groudy Ford and you guys have always been great thank you so much
10/11/2022
Santos L. VERIFIED CUSTOMER
Mario, was great on communicating the diagnostic and timeline for repairs completion. I only wish they could've had the complementary car wash when I picked up.but all in all good experience.
10/11/2022
Amer M. VERIFIED CUSTOMER
Raul was great and the service was quick and done well.
10/11/2022
Larry M. VERIFIED CUSTOMER
The service was extremely quick. Thanks
10/11/2022
Gabriel V. VERIFIED CUSTOMER
Great customer service.
10/10/2022
Josh M. VERIFIED CUSTOMER
Mario was very professional and friendly. His positive attitude towards making sure the customer was satisfied was much appreciated. Mario is an asset to your dealership.
10/10/2022
Laura B. VERIFIED CUSTOMER
The service was great, I had an appointment at 10 and for some reason thought it was at 11. I called and they told me no worries I could still come in and I was helped right away and the service was quick.
10/10/2022
J H. VERIFIED CUSTOMER
Annette was amazing called her at 1:30 pm Saturday. I arrived at 2 PM for the Works and she had me out of there just before 3 pm their closing time. 5 out of 5 Stars!
10/10/2022
Justin C. VERIFIED CUSTOMER
Mario was great. Thank you
10/10/2022
Chris N. VERIFIED CUSTOMER
Mario was professional and social. He made me feel comfortable.
10/10/2022
Michele N. VERIFIED CUSTOMER
Professional but friendly, efficient and made the transaction easy and seamless. Great customers service provided by Annette!
10/10/2022
Michelle P. VERIFIED CUSTOMER
I always take my vehicles to Ken Grody for service. I've never had an issue. They always do great work
10/10/2022
Moises F. VERIFIED CUSTOMER
Raúl has a great customer service and explain everything really good