It only took 6.5 years to take care of a recall issue (Takada airbag issue), why not include an Uber ride home ?
10/15/2022
Suzette N. VERIFIED CUSTOMER
My Ford Escape had a transmission issue and broke down on the way to LA. I’m from Phoenix AZ so this was problematic. I made it to the dealership and met Annette. She was very knowledgeable and provided excellent customer service. She explained the protocol of the repair shop along with limitations and work load projections. This allowed me to plan accordingly. All in all, we decided to get the work done at the shop. Thanks for all your help. I hope to get my car back in the road.
10/15/2022
Jake D. VERIFIED CUSTOMER
Great service great job allways
10/15/2022
Caroline S. VERIFIED CUSTOMER
Raul was so spot on of
Helping. Answering all
Concerns and. Questions
I enjoyed talking. To him
As he. Continued. With his
Work.Such. A. Great employee
10/15/2022
Alan . VERIFIED CUSTOMER
Always helpful.
10/15/2022
Earl R. VERIFIED CUSTOMER
Overall service experience is great! Raul is very helpful and he explains everything that needs to be done!
10/14/2022
Dennis H. VERIFIED CUSTOMER
Great service
10/14/2022
Emanuel N. VERIFIED CUSTOMER
Great quick service!!
10/14/2022
Michael M. VERIFIED CUSTOMER
Tim always takes really good care of me when I bring my truck in
10/13/2022
Rebecca N. VERIFIED CUSTOMER
When I left the dealership I stopped by the store and as I got out I thought I would try the door locks to ensure all was working well. As I rounded the back of the truck I noticed there was blue paint that had rubbed off onto the rear fender and took another look and sure enough something blue had scrapped along the right rear fender. I immediately called Raul and told him of the issue I was having. He had me bring it back and took it to the shop where he rubbed the blue paint off with some fine compound. He had it back to me within 10 minutes and apologized for the incident. The original reason I brought it in for was perfect and Raul’s action he took was exactly how I wanted him to react. No complaining and no finger pointing which I appreciated. You can best judge a company or employee by the way they handle issues. My appreciation to Ken Grody and especially Raul.
Thank you
Don Nelson
10/13/2022
Benjamin M. VERIFIED CUSTOMER
JC’s service is great. Reaching someone by phone in the Custom department was difficult.
10/13/2022
Sam W. VERIFIED CUSTOMER
Annette knows her job very well and processed the work order efficiently. There was no confusion nor dissatisfaction on our part. Thank you Annette for a job well done!
10/13/2022
Daniel W. VERIFIED CUSTOMER
Well done!
10/13/2022
Terry L. VERIFIED CUSTOMER
I appreciated Raul answering my questions and concerns about my be truck and getting through the paperwork quickly.
10/13/2022
Shawn T. VERIFIED CUSTOMER
Friendly service
10/13/2022
Banning O. VERIFIED CUSTOMER
Raul is always quick to respond and give me detailed information as things are happening. A fantastic Service Manager.
10/13/2022
Coretta M. VERIFIED CUSTOMER
Excellent service I was running late to pick up my car because of traffic and Raul stayed until I got there also my car is running extremely good and my car was washed and when they delivered it to me the seat was covered I love the excellent customer service
10/12/2022
Mike B. VERIFIED CUSTOMER
Received evaluation regarding repair required, special part was ordered and installed, completely within better than expected time frame.
Thanks,Tim