I never received a phone call and never answered his phone. He communicated only through text. I would have liked a better explanation of what was needed.
On the app a alignment was recommended but when my fiancée talked to him he said it was just slightly off so I would have liked to know if it was really needed
Everyone worked at 100% efficiency and courtesy
Service Advisor Thomas V. has been excellent thoughout the entire service of my vehicle keeping me updated on the progress from start to finish and responding quickly to texts and calls. I highly recommend him as your go to service advisor.
Maico answered all questions and solved all issues with patience & respect.
Love the speedy processes.
I was very satisfied by the way Joseph Hernandez help me with my schedule services. Thank you.
Christian always goes the extra mile to answer all my questions and satisfy my service needs for my vehicle. I'm always happy with my experience when dealing with Christian.
My service rep Kristina was very pleasant and knowledgeable. Made me feel very valued.
Thanks to Mrs Navarro very professional and the team at crown Lexus
Thank You Alejo for your outstanding service as always. Thank you for always providing a consistent excellent customer service with integrity.
Good service well tooking care of .
Helen is a 10 out of 19. Her customer service and support is always stellar. She’s definitely the best.
Jerry was very helpful and the service was completed quickly. I will recommend your company to anyone who wants to buy Lexus or have one serviced
Your service was exceptional.
Steven G
Chris had helped out so many time and I will continue to keep coming back. He’s nice, friendly, and patient. He’s also honest with me. I don’t feel like I’m
Being overcharged or forced into doing services I don’t need. Christian needs a raise!!!
First time in service, great
I had to do pay for Lyft services due to shuttle service not being available. Spent $50 in Lyft fees for commute to work and from work to dealership. Auto wasn’t dried or vacuumed. It was my first experience with Lexus dealership. Other dealerships I have purchased auto from provided Lyft services at dealerships expense, washing and vacuuming of vehicle at every service. When I would reply to number I received text from, I would not receive texts back for some of my questions.
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