He was polite, efficient, and handled my issue immediately. I will continue to use Ray as my service person with my beautiful new RX 350 hybrid.
Many thanks for a positive experience????
Alejo is my guy. The best service rep I have ever dealt with. His organization combined with his kind demeanor makes him someone you look forward to working with. He is a true asset to the Lexus family.
Tino Ruiz is very professional,attentive,helpful and knowledgeable.Everyone are very helpful and friendly as well
Speaking on behalf of myself and most of the NAPCC team members, we really appreciate the vehicle pick up service at our facility. Very easy steps and the vehicles get completed timely. Most of all, our team members don’t have to utilize their own personal time to service their vehicle …. And love the text updates while the vehicle is being serviced with the video clips!!!! Great service!
Maria had excellent customer service from start to finish! She was knowledgeable, professional, and makes the entire process smooth and stress-free every time I come into Lexus. She went above and beyond to make sure I was taken care of. I’ll definitely be requesting her as my Lexus associate moving forward. Lexus is lucky to have her on the team. Highly recommend—5 stars!
The whole team was great! Very efficient and attentive.
The customer service was terrible. I could not get a hold of the service lady, Ashley. I had to call like three times. I left message twice and they couldn’t get a hold of her. They kept saying maybe she’s at lunch. This was at 12. I called at three. They said the same thing. I finally had to ask the girl to take my number so that Ashley could call me back. I didn’t think that Fox Lexus was so big that they couldn’t find her.. I never got this poor customer service at Lexus. I’m not sure what has changed or if it was just the individual. In the future, I would like somebody other than Ashley to assist me.
Very courteous and respectful when spoken to.
Worst service I could have, had to ask for a manger. No customer service skills by your representative.
Lexus people are so nice and generous
John Nahar is a ‘valuable asset’ to your company.
Robert F
I have only ever had positive experiences with your team and I hope to continue to bring you my business.
Shedrick has been my automobile service agent for years going back to Al Hendrickson Toyota. When Shedrick moved to JM Lexus, I moved service on my vehicles there as well. You can definitely say Shedrick is the reason I own a Lexus NX 350 today.
Mislead on fuel fillup per recall service
He did the service with a smile, knew what he was saying, gave me a print out of exactly what I needed to get done.
Wendy is by far the Best service advisor you have.
Joe is terrific! He is professional and friendly and explains everything about the maintenance service to me. I feel I am in good hands.
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