Jerry is the Best service representative I have ever done business with. He is a total asset to the Lexus team! I will always see Jerry when my car needs maintenance.
Jesse is amazing always happy smiling and friendly. He is very welcoming and makes my time at lexus always pleasant.
Travis listened to my concerns, explained procedures, apologized for inadequate information given by the call center/scheduling, and got my vehicle service completed in a more timely manner. I spoke with the manager Dan to commend him and called him later in the day to personally Thank him for his attentiveness to my concerns.
Arturo was an excellent advisor. The tire that was replaced was excellent, but the cleanup was not so great. The courtesy wash my car was not dry and now has water spots everywhere
Service was good. However, I have a strong odor in my vehicle. I’m not sure where it’s coming from. I started to notice the smell half way home. It was strong to where I had to let my windows down to get some fresh air.
All concerns were addressed with care
All my questions were answered. Jeff Miller is very professional , and a pleasure to work with. Thank you for your services and great staff.
I was very satisfied with the results and
Extend my regards to Mr V the consultant
For extra effort explaining the importance of the
Upcoming next appointment for the
Necessary repair.
Thanks Mr V.
I specifically explained to Ashlee about my front tire needing maintenance as it kept getting low and they did not check the tire at all. They just checked for a “visual light on” and decided that the tire had no issues. The next day after I took the car to Lexus, the tire was already at 11 psi again. I have been struggling with the tire for a while and they just decided to ignore me on that specific request. Really bad service, wasted one entire day for nothing and now I have to go back again for them to fix it.
I had a scheduled appointment, yet I still waited over three hours for what should have been a simple tire rotation. That was very disappointing.
While I was there, I asked Ashley to speak with the salesperson who sold me my vehicle regarding a scratch on the inside door handle that occurred while Lexus was having my windows tinted. When it was time to check out, I asked about the update and was told Ashley was no longer there and that she hadn’t added the issue to the service notes. The advisor assured me he would call me by the end of the day so the matter could be resolved, but I never received a call.
This was my first service experience with Lexus, and I sincerely hope my next visit is much better. I chose Lexus because of its reputation for exceptional customer service, and unfortunately, this experience did not meet those expectations.O
I enjoy meeting with Henry. He is always wonderful and makes me feel like a valued customer. Thank you!
Maria was a super friendly service advisor and I was in and out of Crown Lexus in a reasonable time. Thanks all
As always service was outstanding!
Exceptional customer service!!!
Tony went far and being. He made my visit pleasant and welcoming. Thank you!
Alejo is great work with and always provides fantastic customer service!
Randy is the man! Super grateful for him always taking care of me and making sure my car is running perfectly. Thankful for him and the rest of the service team at Lexus of Glendale.
Helen was very professional and has great customer services
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