Autumn and the service team did a great job. No issues!!
Considering another Lexus. What is the value of our Rx350
Very unfriendly personnel
Good service department and greatly trained employees
See ya next Friday with my RX350
We are extremely satisfied with our service. Jeff was excellent! He was both friendly and knowledgeable!
While my service associate (Adam) was polite, helpful and very assisting. The change in general service has been awful. My car is always washed and cleaned, plus they filled up the tank, before I get back my vehicle. It is not dirtier with less gas. Resulting in me having to go back to the gas station to fill the tank after returning a loaner with 5/8 of a tank at full.
The way my car was returned from the new management is a major decrease in basic business practices.
Ayden was very thorough , thank you
Great service , very detailed . She was awesome . Good communication
Jeff is great to work with.
Shedrick does an outstanding job. I have recommended him to friends.
I am amazed with the service that Danecia and the staff of Keyes Lexus offered. They have been very accommodating and made the experience pleasant.
John Nahar is very knowledgeable and did an excellent job. Thank you.
My service advisor is Vahagan … he’s the best. Communication is fantastic and is easy to deal with because I have complete faith in his integrity.
To whom it may concern,
I recently took my 2024 Lexus NX350 to HoyFox Lexus in El Paso for servicing. Upon returning the vehicle, I noticed a black line in my rearview mirror display. The following day, I returned to HoyFox to show them the issue. Initially, the line was difficult to see with the sun in the way, but it became clear when I placed my phone in front of the camera. Rene kindly took the vehicle back to the technicians for repair. However, when he returned to get it serviced, the technician (Vince) informed him that the issue was simply dirt. Vince attached a napkin to the service order and instructed to clean the camera. This response was both insulting, disrespectful, and appalling, especially considering that the vehicle is under warranty. Rene then brought the issue up to his manager Ashlee Angel who also recognized and acknowledged that the response from Vince was inappropriate and attempted to correct the issue. She then approached the Service Director (Marvin Hirschel), who was firm in his belief that the mirrors display was adequate and was unwilling to make a repair even though he acknowledged that there was an issue with the display on the rearview mirror. The inadequate action taken and the absence of quality support by both Marvin Hirschel and Vince are a disgrace to Lexus’s customer service and highly discourteous to customers who visit the HoyFox facility. This disregard to quality customer service is very disappointing and disgraceful to the reputation of the corporation. If these individuals rather provide lazy and subpar maintenance at HoyFox Lexus then they are truly doing a disservice to the Lexus Corporation and HoyFox in El Paso.
My family has been loyal Lexus customers for years, appreciating the quality of their vehicles and the excellent customer service we’ve received during servicing. My husband purchased an IS350 from HoyFox, and my son bought an RC 350 from Sewell in Dallas. I am deeply disappointed that a reputable corporation like Lexus would treat a customer so disrespectfully by attaching a napkin to the service order and refusing to address the issue. This is a relatively new car, just over a year old, that has been exclusively serviced by Lexus. The problem arose during the servicing, and all I am asking for is a resolution. I strongly encourage Lexus to review this case and consider how they would like their customers to be treated.
Great personable service!
Tony did a great job and definitely made me consider taking the vehicle more often for service at Crown Lexus.
Mark was professional, kind, and responded quickly to all of my questions, keeping me in the loop with any updates I needed to know about my car. I trusted him with how my car needed to be serviced and would go to him again in the future. 5/5 star employee!
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