Juana was excellent. He was very timely had my vehicle serviced very quickly
Once again amazing experience!
Only wanted to sell me 4 new tires
Not interested in the battery
And alternator
I don’t know who Matthew O’Brien is. He did not perform any service for me.
Travis and Dan were great while listening to my situation and agreeing to look into it. Jeffrey was also terrific sharing so much of his car care knowledge. A really great group and a beautiful atmosphere. I’m feeling more confident that Lexus can help me which is so appreciated.
Daniel and the service dept are a large part of my reason for buying Lexus
Shedrick is outstanding. I have been servicing my Lexus vehicles with JM for over 4 years and I take the 1.5 hour drive to JM because of how amazing he is to work with. He is kind, understanding, professional and beyond helpful. The work is done quickly, and every concern addressed upfront. For as long as I retain my Lexus, and even in the event of a trade in, I will continue to service my Lexus at JM, thanks to Shedrick.
Louis. Was amazing. Helped me so much I found very informative and helpful
Service was fast ! Loved that they cleaned and vacuumed my car! I am very satisfied with the work they did to my Car!
Excellent customer service thanks Luis
He was amazing and I love the professionalism at Lexus of Glendale always my preferred choice for servicing.
Cory provided us excellent service. He communicated frequently as the service project took longer than anticipated. I would highly recommend Cory for an Lexus experience.
Taha provided excellent service. This is our 7th Lexus (we purchase them for our family, usually from Santa Monica), looking forward to working with Glendale Lexus. Thank you.
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Faustino and Matt provided outstanding customer service, and I’ve been truly impressed by their dedication to making every visit a great experience. Since purchasing my vehicle, I’ve brought it in several times, and their professionalism, communication, and genuine care are a big reason I continue to return as a customer.
I’ve interacted with Faustino more than anyone else in the service department, and he has consistently been exceptional. He’s knowledgeable, attentive, and always goes above and beyond to make sure everything is handled smoothly. It’s rare to find someone so committed to customer satisfaction, and his level of service really stands out.
the service side was good and the only thing that i am not happy that the call device that front desk gave it to me didnt ring while my car was ready about 30 mins and im the only person who was sitting in the lobby and no one cameto me says you car is ready. my car key was sirting ther for 45 mins after i asked what happened to my car.
Services as normal, they took my vehicle, they did. What they were supposed to do as far as I know they gave me the vehicle back
My concern is that I asked them to check the kick open trunk mechanism. And they told me it worked, but I think it would have been better if they showed me, because I said it was just my way of doing it methodology. And another thing is there was some white string of something on my car, and they said, oh, I'll make sure I get that cleaned off for you. And when it came back to be washed, it was still there. Somebody had to come life. It off later. So the follow up or follow through of what they say they're going to do is not one hundred percent other than that.I come here because it's closer than the dealer.I bought it from or easier to get to and i've been here for my other vehicle.For a couple yeas
Great customer service oriented. Very friendly!
Cassie is a great technician to work with, knowledgeable and helpful.
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