Lexus Monogram Service

Randy and Chris did an extremely professional job from taking my car in, providing me with a loaner then following up with me before and as soon as my car was ready and I felt like I was in good hands bringing my car on to Lexus of Glendale.

Danny has helped us twice and both times he gave us Very Good service and we just know the next time we need his help the service will be Very Good also. Thanks Danny J Smith

My Experience with the GX550 and a Lexus Dealership Here's an English version of your story, focusing on clarity and flow: --- I recently purchased a pre-owned 2026 GX550, which had previously been a display car at a golf tournament. To get extra peace of mind, I also bought a 6-year unlimited mileage warranty for it. Upon bringing the car home, I noticed some rodent droppings under the hood. Although it was a bit unsettling, I cleaned them up and didn't see any other immediate issues, so I decided to drive it. After getting a full wrap for the car, about two months later, I discovered that the windshield washer fluid wasn't working. I tried refilling the washer fluid and troubleshooting, but it seemed like the nozzle was clogged, only dispensing a tiny amount of fluid. I took the car to the dealership, and unfortunately, the service staff was very unhelpful. A service representative informed me in an unfriendly tone that wrapping a car can cause such damage, and if it was due to the wrap, the warranty would not cover it. I pointed out that this particular part seemed unrelated to the wrap. However, the representative insisted, claiming they couldn't see a hose and that it was likely dislodged during the wrapping process. In an irritable manner, they told me I would have to pay for the hose replacement, plus labor costs. Reluctantly, I agreed and asked them to check and contact me. Later, the dealership service representative called back, stating that the hose was indeed damaged, but this time they attributed it to a rodent chewing through it. Hearing this, I recalled the initial rodent droppings in the engine bay. I repeatedly tried to contact the same service representative to discuss this, leaving voicemails and sending texts, but received no response all day. The next morning, I called the salesperson who sold me the car. I explained the entire situation, suggesting that the rodents might have gotten into the engine at the golf course and chewed through the hose. The salesperson understood and promised to look into it and get back to me. After that, a service representative contacted me again, saying the car was ready for pick-up but that I would need to pay $650 for the repair. The parts cost was around $200, with labor making up the rest. When I went to pick up the car, I spoke with both the salesperson who sold me the car and the service representative. The salesperson seemed willing to help, acknowledging the situation with the part. However, the service representative remained insistent that the charges had already been processed and repeated the same information about needing payment. Eventually, they offered a $150 discount but still expected me to pay the remaining amount. While I understand that repairs can incur costs, I found the entire experience and the staff's attitude unacceptable. I've purchased vehicles from various dealerships, including Mercedes-Benz and BMW in Glendale, but I've never encountered such unfriendly service at a Lexus dealership. I felt compelled to voice this complaint because I believe the management of the Glendale Lexus dealership needs to be aware of these issues. Salespeople and service staff are the face of the company, and their unprofessional and unwelcoming behavior leaves a lasting negative impression. Frankly, I have no desire to return to that dealership. I absolutely love my new GX550, but I will not buy another car from the Glendale dealership due to the service department's poor customer care. Although I was satisfied with the salesperson, the service experience was terrible. It felt as though customers had to be wary of the service staff. I hope Lexus dealership management will seriously consider this feedback and improve their operations. --- I've tried to maintain the narrative and capture all the key points you mentioned. Let me know if you'd like any adjustments or further refinement!

Friday evening the low/ no washy fluid light came on.

Excellent

Yes

Excellent service

After service,explain very kindly and detailed

Excellent service

Chris as always very helpful and knowledgeable. Thank you Chris

I am extremely concerned about the attempted upsell in service. I was told that my vehicle needed both a front and rear differential rinse and fluid replacement service, however, I have a front wheel drive vehicle, and therefore I do not have a rear differential. When I attempted to get clarification on this prior to denying it, I was simply told to let them know whether or not I wanted the service. When I then picked up my vehicle and asked him to explain I was told that the rear differential was actually a different part of the vehicle and that that too needed fluid replaced. This is extremely shady and does not make me feel confident coming back for future services.

Very helpful and explained everything in detail. Didn’t make me feel pressured to have anything done. Very informative.

I just bought a GX 550 luxury plus brand new. Had to drop it off to fix a scratch on the window tint. Was given a loaner car, however it was dirty inside. Looks like it has not been cleaned. It also smells. Compared to Porsche, I feel Lexus as a luxury brand has lower standards.

All good

Hi, just wanted to share a little feedback about today’s visit. Since I was waiting at the dealership, I was told someone would let me know when my car was ready. After I paid online, I still waited quite a while with no update until I eventually came over myself and found my keys and paperwork sitting on the desk. Also, the maintenance reminder hadn’t been reset, so I had to come back inside again afterward. Not a huge deal, just felt the communication today could’ve been a little better.

Amazing!

Faustino is one of the most respectful and well-spoken customer service representatives I have ever dealt with at Lexus, and one of the main reasons I return.

Key fob recalibration very over priced.

Very nice and personable. Service was very fast. ROBERT explained the recall issue and what was done. Very satisfied with the service.

I enjoyed excellent service! Vahagn Nazaryan was so help, keeping me updated on my car and promptly getting my car serviced. His attention to detail is much appreciated!