Helen always does an exceptional job providing me great and very friendly service everytime I go to bring my car for service at Crown Lexus. I wouldn't want anyone else but her to help me!! I'm always grateful when she is there to take care of me !!!
While my experience with Roberto was just fine, I worked mainly with Paul who was very helpful and kept me appraised of what was going on with my car. Please contact me via email regarding any future correspondence.
Installed sensor to wrong tire
Martin safely shuttled me to Subaru to pick up my other car from service. He was kind and drove safely. He had to give a quick tutorial to open passenger door to the Lexus TX
My car was detailed and Rigo did an excellent job with my car.
Great job. Wife is pleased.
I wasn’t satisfied with my service that I received at your location. My appointment was at 8:30am and i didn’t get a call back I had to go in at 2:00pm to get my suv. Very frustrating when you can’t do anything because your car is in service and waiting for a call back to tell you your car is ready. And it was just an oil change. Last time I do my service with your company.
It was a good service
And the car is working good
Joesph was very helpful and answered all my questions. He gave a smooth and great experience with Lexus. I appreciate his ability to make me feel comfortable and my concerns were important. Means a lot.
Maico provided great service and was very friendly. Highly recommend!
Joe is loyal, honest, and trustworthy He's the Best‼️
I'm always treated well at this dealership.
From the drop off station to pick up. Joel is always friendly and text me how things are going. Keep up the good work everyone!
Lexus of Valencia has always been top notch on their service!
I wanted to let you know about a serious safety issue after my recent service appointment for the sunroof weatherstrip repair.
When I got the car back, my son’s car seat had been moved/uninstalled during service, but it was left in place looking fully installed even though the tether and belt installation were not secured. I didn’t realize this until after I had already driven across town with my son in the seat.
I understand the seat may have needed to be moved for the repair, but I really wish someone had told me it had been disconnected or left a note/tag indicating it needed to be reinstalled before use. This could have had serious consequences.
I wanted to bring it to your attention so it doesn’t happen to another family in the future.
Thank you, Thomas for all your help.
Joseph was a great service advisor. He was very kind and courteous. He explained everything that was going on with my car battery and how everything would be resolved and have me back on the road. Thank you.
Within 2 days if my appointment there is now something hanging from the bottom of the caf like it wasn't put back correctly? Need to have this corrected.
As far as the visit itself It's good to know what services are recommended based on the time of service!
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