Lack of communication was a huge issue for me. I already spoke with Eirik about this at length. I dropped my car off on Thursday to get a tow hitch receiver installed. There was confusion about what I wanted installed (full tow hitch receiver versus Activity mount). I wanted full tow hitch receiver. We spent about 30 minutes getting this figured out. It was unclear when I left if a full tow hitch receiver could be installed or not. I left instructions to be called when the final decision could be made. I never received a call. I had to call back on Friday when my car was due to be finished (2PM). It was not finished because parts had to be ordered. But nobody called me to tell me that, I had to call. I was told at that time that parts would be there and the work was to be completed Saturday. I mentioned I would be out of town for the weekend and would pick up the car on Monday. I never received notice that the car was being worked on or not. I never received notice as to what the final determination was about getting a tow hitch receiver installed. I called on Monday morning, expecting to be able to pick up the car but it hadn't even been worked on yet and the person helping me could not tell me when the car would be worked on or would be ready. When I finally got notice that the car was finished, I was told that I could not tow anything. But a full tow hitch receiver was installed. If I can't tow anything then why didn't I get a call telling me that and offering the different options as I had asked? There is now confusion as to if I can tow anything at all. Eirik was nice and stayed late so I could pick up my car after the service shop closed. But I never heard anything from my original advisor. I was told he was off on Friday and out sick on Monday but nobody else picked up the work from Jay.
Very satisfied with Eirik. Also special appreciation for the valet who while bringing my car from the garage for me to take home noticed a possible problem. He immediately brought it to Eirik’s attention who was able to identify a valid concern and insured it was repaired before releasing my vehicle to me. Great attention to insuring my vehicle is in proper condition before releasing it. Best service from this dealership since 2011.
Javier..we go back to before covid/thru covid..my wife n I… treats him like Family…HE’S THE BEST…GIVE HIM A RAISE..
Check in was a really smoothed process and quick. My car was nicely cleaned inside and outside except the trunk.
Lexus truly lives up to its name in providing excellent customer service. My car had a flat tire late Saturday night, and Keith Nicholson, my sales consultant immediately guided me through the steps I needed to take and ensured my vehicle would be towed on Sunday and ready for pick up on Monday.
The customer service team, the tow truck driver, most especially Keith all went above and beyond to make the experience smooth and stress-free. I truly appreciate the professionalism, efficiency, and care shown by the entire team. Thank you for the outstanding service!
It was a wonderful experience getting my service done. I hope to come back.
I had another great experience with the service team today. They were able to fully resolve the issue with my rear hatch by replacing the sensors on both sides, and everything is working perfectly now.
I really appreciate the professionalism, communication, and care from the entire team. Everyone has been kind, helpful, and easy to work with throughout this process. Very satisfied with the service I received!
George is very professional and informative. He kept me updated and was very kind.
They are the very best
. Trust them with all of my Lexus's
Car was returned with issues
I like your service, You guys did a very good job. thank you very much
Christian was excellent. Thorough, kind, knowledgeable, efficient. Give the man a raise.
In and out on time. Friendly staff and good srevices.
Gerado always listens to my concerns and respects my opinions on resolutions. Blessed for my Lexus family.
Arturo went over and above with us by taking our car to a different location to get a bad water leak, that would get inside of the trunk wet every time it rained or went through the car wash, fixed. He is a pleasure to work with and shows that he truly cares about his customers.
Social