While the recall took a bit longer than predicted, the valet dropped me at a nearby restaurant for breakfast.
However, a technician's fatfingering of a setting button defeated the mirror folding lock function, requiring me to return to the shop.
No comments so far so good and thanks.
Service took a total of over 5 hours vs the estimate of 2 1/2 hours. If it wasn’t for Wendy keeping me informed on a consistent basis I would have left and never come back. She is the best and will always request her for all future service appointments.
Service was great. Was a pleasure having Guilligan,Yee, he was very friendly and mindful of my time. Was great to talk with him made me feel very welcomed. Will definitely recommend him as my service representative.
Very professional and timely with updates. Great experience.
Jake is a super nice customer representative and is very helpful in providing accurate information to the customer.
I’ll keep an eye out for the survey. Thank you! Gerardo did an excellent job!
Wrong person, my car was not in the sho
He was very accommodating and a pleasure to work with!
As always John Nahar is an exceptional professional
Cordis is always helpful and customer friendly. I have peace of mind when I take my car for servicing because I know I’m in good hands
I made a service appointment specifically to get a bad 12 volts battery replaced which was confirmed by Lexus road side assistance . I went there 9:15 AM and waited 2 hrs and was told 12 volt battery needs replacement but battery still needs to be ordered . I had to go home and went back around 4pm to pick up the car. I looked at the new battery installed when i got home and the plastic protective cover for the negative terminal is missing.
Joe is the best!. He makes sure that all service to be provided is both necessary and properly performed in order to keep my vehicle running well and safe. He noted that I needed two tires, and make sure that they were installed promptly, so that I had minimal wait time.He is courteous and efficient, and an asset to Lexus
John was very efficient, courtious, and knowledgeable.
Very helpful.
I didn’t receive a call or text when my car was ready, it was my first time bringing my car for service, since I just bought the car on December 27. I thought services would be open until 9 pm, decided to call after 6 pm. No one was there. I had to work next day. I missed work, I am a nurse and I work 12 hours shift. My car was supposed to be ready on the same day. Next day I called 4 times. Only talked to the receptionist.
Everything was satisfactory and I appreciate the loaner
Tony was great and very professional and courteous in all aspects of his work. Answered all of our concerns about the importance of the car.
Good and timely service. Polite staff!
Simply stated, Justin Baker sets the industry’s standards of what customer service is meant to be. I have never left L O L V’s service department anything other than completely satisfied with the whole endeavor working with Justin.
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