The reo told me that my car would be available between 2 and 2 1/2 hours. After the 3rd hour, I had to call to ask for a status. The rep told me the service dept had a delay but they were catching up. I would have appreciated an update if there was a delay.
Historically, I have been upset with my TX 350. There have been so many problems since I first got the car back in October 2024. Since that time the Shop has seen my car for mechanical issues, service issues, and more! Most recently, the service technician told us that the car was “bone dry,“ and it must’ve been another car parking in the spot. That rubbed us the wrong way as my car is the only car that parks in that spot on the driveway. Honestly, I am really looking forward to the time that I am no longer an Lexus owner as it is only given me grief since we have purchased it.
Excellent customer service
Mathew is extremely efficient and professional.
It was a very pleasant experience. Maico was great.
Michael was extremely helpful and extremely courteous
Excellent experience. Wow. JM lives up to its reputation.
Professional, knowledgeable and courteous. Thanks Kristina.
D
A very kind and patient young man. We appreciate good communication since is our first hybrid car we’ve owned.
Excellent services thanks
Excellent and efficient. Thanks
Very disappointing. I have had numerous Lexus from JM Lexus. Car was given to me without having been checked out properly. By the time I returned home it was bucking and steaming. Isiah was sent to check it out and he agreed it was not safe for me to drive it back. It was picked up on a flatbed and another loaner was brought to me. The car was dirty. The car was given a 10,000 mile checkup when we discussed a 5,000 mile checkup when the car only had 2700 miles on it. It was a mess. Too much oil was put in tank. Shouldn’t have happened. I have had many Cars before from you and this was a really bead experience.
Yes! I would like more information on trade-in. Thanks!
Thank you for the service and your professionalism. I appreciate the communication about my vehicle.
THANK YOU AGAIN, Miram
Delilah is a great service writer. She is helpful, professional and knowledgeable.
Eirik was amazing and was personable. My car runs great. However, It would have been great to have my car washed though. Other than that I have no complaints.
Christian provided excellent customer service. He kept me posted on the timeframe for the service.
The issue is that I noticed my car is leaking what I believe is oil. I was about to leave when I noticed a big puddle in the garage and it also stained our driveway. I have never had an issue with my car leaking anything before. I would like to have this taken care of as soon as possible. Thank you.
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