Fraudulent mechanical practices and inexperienced techs. I want my car fixed properly and done right the FIRST time!!! As it should have been
They did not top off my liquid after paying over 400 to service and my agent moved slow for my liking
Vy was so kind and helpful, and walked me through the current service needed; and printed out the details of the 60,000 mile service that will be upcoming. Amazing communication and expertise. Thank you Vy and Colorado Springs Lexus Team!
Looking forward to my trade in appraisal!!!!
The wait for the service was 2 hours for a 10000 service. I was told to bring the car in after 1 and that would reduce the wait time. 2 hours in my opinion is excessive. I have this service performed up north in 1 to 11/2 hours typically.
Quick check-in and timely service
George was great!! He demonstrated knowledge and professionalism. George courteous a gave exceptional customer service. It is always a pleasure interacting with him handling my car needs.
El señor Arturo me atendió excelente , una persona muy profesional .
Estoy muy satisfecha con su trabajo , gracias
Estela Holguín
Gerardo is always great! The best customer service specially his great communication staying in contact either the status of my vechile. Always takes good care of us when we visit.
I enjoyed having Autumn as a representative.she was very helpful. She made sure I knew what was going on at every step of the process. She told me I need brakes, but did not try to pressure me into them today. She was thoughtful and kind. As a women that has worked in male dominated jobs, I'm so glad to see females in these spaces, but I think it was her kindness and real concern, and the no pressure to get my brakes done, that I appreciate the most.
I will be setting up a appointment soon to get the brakes done.
I love my
Lexus.
I've always had good service so far at this Dealership.
Roberto and your entire service were excellent. It's always a positive experience at Lexus of Colorado Springs.
Service was performed in a timely manner and car was clean when picked up.
Joel Gooding, my service advisor is a good dude. Friendly, trustworthy, n honest.
Service person was very friendly.
Adrian's professionalism and customer service was outstanding. Clear description of services performed and pricing. Very satisfied with my experience.
The service went great, and I’m satisfied with the maintenance.
Efficient courteous professional service
Everything was taken care of now just waiting for a part to come in to finish repair. A call or message regarding an update of the vehicle would’ve been nice to receive vice getting a call the following day.
Alec was so friendly and kind. And my service was done quickly. I also want to say your team was very patient and kind with a customer who had not planned her day to allow for the time it took to service her vehicle and was very rude to your staff. She didn’t deserve their kindness, but way to go team!
Social