Aaron is our rep of choice. He understands our issues if any with our cars
Jessie was very helpful. Much appreciated.
Maico was very professional.
Joe is an excellent service rep. Very satisfied with his attention to detail.
Daniel was great at communicating I had an oil leak that was very expensive to repair. He was articulate and kind.
Work was done in a timely manner.
Michael was highly professional, and expedited my service so I could make a dentist appointment I scheduled for the early afternoon.
I was extremely impressed, and grateful for his attention to my scheduling problem. I’ll request him for my service representative from now on.
Always a pleasure to deal with John.
Whilst mine noble chariot did rest within the dealer’s keep, Sir Paul of Service did stand watch over it. With grave nods and many a “verily, all is well,” he proclaimed the work to be swift, and—lo—it was mostly so. He spake in confident tongues of parts and labors unknown to mortal men, yet my carriage emerged healed and whole. Thus do I declare Sir Paul a worthy steward of wagons, and would entrust him again, should my steed require tending.
Thanks you Adam for a positive visit to the service department
Bill was great as always!
I bought my car a year ago. Not selling
Great service. Jerry did a great job communicating with me and setting expectations.
I received excellent service from Ivan
Duran
Thank you, I feel my ES is well-maintained by Lexus of Las Vegas,
Very nice gentleman
Informative and attentive
Keeping updated while I was waiting
Yes I was. Mr Tony is a great person and his customer service is really excellent. Thank to him
My service adviser was incompetent bottom line. I scheduled an appointment for Tuesday. Arrived on-time at 10:30am. The promised loaner car wasn't available no problem. We were sent to Enterprised after waiting over an hour for a vehicle we were offered the bottom of their fleet. So, I returned to Lexus with 2 other customers. I asked Ernesto for a qoute to replace 4 actuators on RX350. He promised to put together a qoute and email it to me. I recieved an email and no-qoute. So, I drove to Lexus E.C. he handed me a qoute of approximately $2900. Parts & labor. He mentioned he maybe able to get a better price. He said he'll speak to a manager and get back to me that was Thursday before my next appointment on Tuesday. On Monday I still had not heard from him, so I stopped by. He took the qoute he originally gave me on Thursday the previous week, and went to speak to Jason. He returned telling me the price should have been $5200.00 for 4 new actuators. He started getting all worked-up and agitated because the original qoute was not right. I was apparently suppose to understand that $2900. Plus another scribbled price of $1500 for labor, should be reasonably understood. The qoute had another customers name, address and phone number as well as vehicle information. Ernesto seem to think that was a professional way of handling business. I consider handing out customer information to other customers is a breach of confidentiality. Yes, Ernesto I can take my business elsewhere where it is valued and my business is kept confidential.
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