Erik was great! I was very satisfied with all the service. I have filled out everything that has been sent to me.
Thank you!
Great service, communication, transparency.
Justin did fine.
I am disappointed that the detailing team didn’t contact me about the filth under the PPF on my hood that could not be cleaned so that the outside detailing barely improved the look of my Lexus.
How long does the PPF last before it becomes an eyesore?
I am trying to determine whether it is worth replacing or just removing it.
They also forgot to return my cargo net into my car.
Exceptional service from staff. Answered all questions professionally and provided insight on my concerns.
I always have a good experience at Lexus. The staff is always extremely courteous and professional. I trust the work as well.
Jessie did a great job both in the work that was done, but he also got my car washed in spite of the cold weather. Thanks for his extra effort.
Justin was professional and courteous as always.
The car wash was done just going through the motions. There were hard water stains on the side view mirrors and all along the rear of vehicle. Considering that a car wash is part of the service, I expect the car to be clean with no obvious spots that were not cleaned. Everything else net expectations.
Good experience but 2 hr wait for service to be completed. Thought it would be faster
Aaron is an excellent service person. He is very kind, knowledgeable and treats your car like it is his own!
Service was easy in every way…Xavier Allen was friendly & efficient, service was fast & I was notified when the service was completed, Xavier walked me to my car
Great job,like always!!Thank you !!
Aaron is great to work with.
Thank you, Mr. Duran, for the excellent customer service you provided during my recent visit to Lexus of El Paso. Your professionalism, attention to detail, and dedication to customer satisfaction made the experience outstanding. I truly appreciate your assistance and the high level of service from the Lexus team.
Edith Martinez
Robert was very nice, he helped me with everything
Billy is incredibly friendly and despite having a line of people waiting to be helped by him he never acted overwhelmed or too busy to properly greet and make you feel welcomed. Kudos to him for his service excellence!
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