My service advisor is very knowledge and courtesy from the begin to the end. Can not ask for anything more :-)
Danny was exceptional at handling a previously in resolved issue that I didn’t have time to deal with and organizing things so i could have the car serviced and also the part could be ordered and I not have to make trip back. He understood I had been misled before and not able to make it to pick up my special needs kids because of a cavalier hope it would be resolved before. He was aware of this this time and updated me to make all necessary updates for software, a part, and even gas up the car for me to not have to come back. Lexus top tier service.
Tony Hang is the ABSOLUTE Best! Hands Down. An ASSET to the LEXUS Corporation!!’
Brought the Audi back for heated seat repair. Grease all over and tint scratches...they said they would fix it. Check engine light came on so we brought it back, had cam code they said just a solenoid, I specifically asked if oil was clean and free of debris they said yes all good 2 go...drove like 15 miles home said stop engine oil pressure low. I pulled the oil filter and it had the most metal I have ever seen. Needs new engine and turbo...and there is still grease under the seat and in front of driver. Not really happy.
Excellent! Thanks to all!
I submitted one comment already. I was very very dissatisfied at the length of time and The communication. Apparently. I was an unimportant customer. My time is not valuable and not even worthy enough to make me think it valuable. Very disappointing. I’ve been a Lexus owner since 2008. I hope this is not the future.
Randy , was polite, He explained to me everything what they are going to do for my car. I was expecting that I will pick up that day but anyway I was able to pick up the car at 10am.No worries. This I just my opinion that u charged so much.
Friendly and answered my questions. Would recommend
I'm always treated like a VIP
My service writer Kay is extremely knowledgeable and very helpful. Today she took the extra time to look up the warranties I had purchased and went over them with me. Always professional and friendly!
Billy is always a pleasure to work with. He always listens to what I have to say, provides knowledge opinions and makes sure I'm satisfied
Very professional service. Thank you.
The team did a great job today!
Thank you Lexus of Omaha!
Everyone including Vy at the Lexus
Dealership we're nice, polite and efficient!
Thank you for the quick friendly service.
Corey was great! Handled everything as a professional.
The service was excellent. However, since they replaced my battery, I lost all of my settings. When I was being helped by a technology expert, he was useless. He knew nothing. He finally called someone else who had it all restored in 10 minutes. First person should not be allowed to touch a vehicle!
It was a great experience with Delilah and Reggie in sales that got me connected with her. Thanks again JM team!
Social