Great customer service! Please reach me directly- ****-****-xxxx
Great advisor! Friendly and knowledgeable.
He’s a great service advisor. Very helpful, and knowledgeable. Thank you Sebastian.
It's the fact that I was able to get a last minute appointment that was awesome. The service was outstanding. Thank you all
Jorge did great always communicated with me.
Great service, effective communication, very pleased with how smooth everything went with the service + fixing the recall on my vehicle.
Ivan is exceptional at coordinating our schedules and making sure all our requests are done in a reasonable time frame. He makes the process smooth and easy.
Every time my car was serviced at JM Lexus, the shop scratched my car. I brought to their attention the last time I was there back on November 26, Karen told me how come I didn't report it then. Well they painted over it and just couldn't see it until later. Karen made it seem like I was lying. It happened again when I went there on January 10th. Karen reviewed the entrance video and that my car was never scratched. Karen told me as a courtesy, she will order the part and will call me so they fix the problem that occurred on their hands. I have a customer since 2008 and I have never received such horrible service and with that I will not return.
Billy is always very professional to work with
Great costumer service thank you so much!
All good. Now that recalls are done we will likely have the lexus serviced elsewhere at a lower cost.
Thank you Daniel for your excellent customer service!
excelent service! thanks wendi!
As always excellent! First time in my life I don’t mind taking a car in for service.
Ali was completely professional. But still waiting for an answer about the remote start on my 2019 RX350.
Everything was great on time really appreciate the wash,gas and warranty on the wipers very pleased
Delilah is one of the best advisors I ever worked with. She sets the example of what great customer service should be.
I was tended to in a friendly and expeditious manner. Waiting room was pretty chilly…but I was, thankfully, dressed appropriately.
The lady that checked me in- Ali, was so kind!
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