Erik is an exceptional Service Advisor. He is extremely conscientious, responsible, and takes his job very seriously. It is rare to find someone so dedicated to ensuring everything is done right. He is a true asset to the team and definitely deserves to be recognized for his hard work.
Paul was friendly, helpful, knowledgeable and explained most repair items.
Here's what could have been better;
1. Timely updates on the repair process.
2. Information on the military discount.
3. The maintenance warning was not turned off.
Great experience with Keyes Lexus. Cole was very receptive to all my needs and kept in constant communication throughout my experience. My car was returned to me sparkling clean and ready to go. Cole went above and beyond. Thanks again Keyes of Valencia, and in particular, Cole Schwartz.
I took my car to get inspected for the second time for a speaker. I also took it for thel ac not working. Part got ordered and took a week to get there and installed. I took it 1/19/26 and I got it back 1/30/26. Once I got it back the ac worked the speaker work , but the rear window shade was not properly installed when the speaker was put on. Now I have to take it a third time for your techs to do correct again. This type of service is disappointing and frustrating.
Leo was great to work with the quality of the service is why I continue to buy lexus
Had Elda as my service rep a few times already and she gives me exceptional service. Thank you so much!!!
Tony is always welcoming, efficient and professional and it is always a pleasure to have services done at Lexus of Glendale. And kudos to Bree as well for her efficiency and help
Ivan is amazing and always takes care of me and my vehicle
Eva Martin was my sales assesor
Tony was outstanding with his customer service skills, and I wish you had more guys like him working for you.
Friendly and professional customer service per usual
Ms Helen is very friendly and professional.
Sam Lamas is excellent. Sam is great service representative. The person who performed service on car was very very sloppy and dirty! Black grease on brand new on 2 week car! - on driver side door - all over, black fingerprints on glove box. Sam was wonderful on cleaning up mess.
Mr. Temores was very professional, very easy explanation and not pressure. Kudos for him and Crown Lexus.
Excellent support by a talented and dedicated team. Service was exceptional as a 35 year retired military leader I’ve not seen any better. Continue to put customer first and your business will continue to to be successful
Jennifer Carrasco was professional, efficient, knowledgeable, friendly & patient.
Thank you.
Alyce M
Super great service & courtesy . Thank you
Amazing service advisor! Friendly, helpful, and very professional. They went above and beyond to make sure everything went perfectly.
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