I dropped off my car via the drop box at Lexus for service, and I couldn’t be more pleased with the experience, especially thanks to my service agent, Helen.
From the moment I arrived, Helen was professional, attentive, and made the entire process smooth and stress-free. I brought my car in for service, and the team conducted a very thorough examination, carefully reviewing everything to ensure nothing was overlooked. Helen took the time to clearly explain what was found, what needed attention, and what the next steps would be.
Exceptional customer service, efficiency, and attention to detail, this is exactly why I trust Lexus with my car. Thank you, Helen, for making it such a positive experience!
Chauncey did a great job with my vehicle service
Mr. William is an excellent representative for Lexus. He helped us solve the issue with our key in a few hours.
Helen is always fabulous and extraordinary! She is á knowledgeable professional who really shows care for the customer. Always on task and explains all services and provides one with confidence to continue going to that place.
I would like to recognize Elda Lopez for her outstanding customer service. She is always very pleasant, friendly, and professional. Elda communicates clearly and ensures I am kept informed throughout the process.
She was very proactive in letting me know that my car would not be ready as expected and immediately offered a courtesy car so I could get home without inconvenience. I truly appreciate her responsiveness, transparency, and willingness to go above and beyond to make the experience smooth and stress-free.
Lexus of Glendale Service department was phenomenal. I worked with Diego and he was very attentive very professional and just very caring and compassionate. And I found Randy, the main mechanic, to be the same way. It was a true pleasure to work with them. I couldn't be more appreciative.
I’m very satisfied with the service that I received from Christian. There are a minor hiccups during the time my vehicle was received but Christian make sure that a customer like me has been taking cared of. I can say that Christian is the reason why I will come back again to service my vehicle.
Art is always very honest about the needs of my car. Appreciate that
Courteous and helpful staff and great service.
Randy was exceptional. He was very professional but also friendly, knowledgeable and patient. He made my service vist a very pleasant experience. I will request him for any future service visits.
Also, Tte service was completed in less than 3 hours even though the estimate was for overnight.
Travis was very helpful in orchestrating my repair work with a 3rd party, thanks!
Unfortunately, charged me too much, for nothing?
Paid them $5,500.00 & my LS- Lexus is now more
worst & the reason still the same ??
Brandon was very helpful and professional
I was very happy with my technician Ernesto Jaimes He was very friendly, accommodating, knowledgeable, and professional for now on. I will request him when I need to bring my car in.
Hi! I just wanted to say thank you for the excellent service on my Lexus. The person who took my car ,mechanics did a fantastic job, and the Service Director made the whole experience smooth and professional. I truly appreciate the attention to detail and care. I would definitely give your team 10 stars for the outstanding service. Thanks again!
Great service, job done in less then 1 hour !!
Jesse offered outstanding customer service! He understood what I needed and delivered my car promptly.
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