I must say it’s always a pleasure with Brandon’s customer service it always delivers top notch satisfaction
First experience with Lexus service department. You knocked it out of the park! Ty
I just sent in the survey I received directly from Lexus. I told them that I always receive superior service from your dealership each and every time. I told them that you probably had a new customer for life. On a completely unrelated note - I never did receive a link to a video vehicle inspection. I thought this was really cool after my first service visit. As this most recent visit was only my second routine service visit, Is this something that does not occur at each service? No worries, if not - I just wanted to make sure that I did not miss something. Thanks again for your superior customer service!
I can always count on Aaron to deliver the BEST SERVICE EXPERIENCE in a friendly, welcoming manner. ⭐️⭐️⭐️⭐️⭐️
You always washed my car when I brush it in for service, but not this time.
Why?
Very polite & professional. I was very pleased with every aspect of the service provided. Always very well taken care of.
Cassie Thadeus is an excellent service representative, very professional and knowledgeable about what service is needed for my vehicle. I have the utmost confidence and trust in Casses’s ability to provide excellent service, which is why I returned to the Lexus of Cleveland service department
Shedrick is great. I will only work with him.
I drove my wife's car from Lorain to get the fuel door replaced. We were happy it was being covered by warranty at no cost, but had to wait for it to be painted to match the car. Everything seemed to be going well, but when I was directed to my car, I immediately noticed the color of the fuel door did not match the car. Apparently the installer did not notice and no one else checked before approving the car for me to take. I showed the tech who checked me in and he agreed that it was a poor job of matching. The Service manager came out and concurred. The car has to come back in and go to the body shop to be able to match the car's actual color. I'm glad it will be taken care of, when I can get it into our schedule. Bottom line, I'm not satisfied with what ended up being a 2 1/2 waste of time for me, but I'll reserve final judgement on total satisfaction when the job is finished.
The car was washed poorly windows splattered on outside. They should have rewashed car. Travis in service was great and took good care of me. Was efficient and user friendly. I always get my card and service my card at this dealership for past 17 plus years.
Professional, helpful, friendly
Adrian is always so kind and polite with a smile on his face!
Great service got me in and out quickly.
Everything was fine. Excellent customer service. Next time remove the service tag on my rear view mirror.
Joe was great. went above and beyond.
Vy is Lexus service personified. She is happy helpful and knowledgeable! You are lucky to have her as the face of Lexus service, you need more of her!
Aaron Butler has always been very candid and trustworthy. I’ve come to depend on him for honest assessments of my cars’ needs. He is a real asset to your team
Social