Alfred was courteous, kind and helpful. Made the process very easy
Alex was top notch great employee
Excellent service as always
“Excellent customer service at my Lexus dealership for my spark plug replacement. Professional, courteous, and efficient from start to finish.”
Always "Top Notch" care when bringing my vehicle to you guys for service. Thx again!
On time, fast service, great communication. Reliable on uber orders!
Diego was a very nice and great service advisor. I really appreciate him.
Thank you
Excellent customer service
Very professional, positive staff and they did an excellent job fixing my brakes!
I went to take my older car in for service to check out what was wrong with my vehicle It is like a inspection of my car. Your service people charge me 175.00 dollars I wanted to talk to manager to lower price He said that was final price I got pissed I will never step a foot at your Lexus dealer. You treated me like **** I was going to cuss you out on this feed back but it would of been very bad
When I take my vehicle to Toyota I deal with the same advisor from making the appointment through picking up my vehicle including payment. They are aways aware of status and any issues or concerns that they talk me through. I was good with everything up to the point of picking up my vehicle. No place to pull in to drop off loaner, a told stranger walked up to take the keys and ask for my name. I said I was looking for Trevor. She said he’s on the phone and I can wait for to talk to him or she can check me out and get me on my way. I didn’t have any issues with Trevor or this lady. I was not impressed and actually disappointed in the way the situation went once my vehicle was done. I left as a very unsatisfied customer when you consider that status and quality of Lexus versus the method used to deal with Lexus customers coming to pickup their vehicle. If you are looking for a grade for Trevor it would be a “A-” and the same for the lady that helped me checkout but a grade for the Lexus process “D” when you compare it to Toyota’s check out process. I did interact with the Shop Manager Chase and his grade was a “A+”.
Cory continues to exceed my expectations. he is most knowledgeable on all aspects of my Lexus.
Team was great and car done faster than expected. Special thanks to Cassie!
Love the service department!
Thanks so much for extraordinary service!!!
She is great, I hope to get her service everytime.
Trust them with my vehicles and have never failed to disappoint !! 10/10 Would recommend !!
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