I brought my vehicle in for a brake problem on Wednesday and received the loaner I requested. When I called on Thursday afternoon to see the status, I was told that the vehicle had not even been looked at yet. Around 5:00 I received a text that my vehicle was ready to be picked up. If I did not pick it up within 12 hrs I would be charged $79 a day. I had prior all-day Friday commitments and asked if I couldn’t bring the loaner back Friday night. I was again told it would be a $79 charge.
This was my first service visit at JM Lexus. One of the reasons I bought my car at JM Lexus was that the salesman emphasized what good service they provided. I’ve owned 5 Audis prior to purchasing a Lexus. I never had a charge or set time when I needed to return a loaner.
I also did not feel it was my job to call to get a status update. I should have been informed.
It took a while to determine what was actually wrong with my car, but you finally did and the problem was resolved. Thank you.
Best service experience ever at j m lexus
Mark Gray provided an outstanding care experience. I arrived having a very rough day, and his attentive, kind approach made all the difference. It’s rare to find such high-quality customer care. 10/10 !
Very satisfied with the the quality my vehicle Performance
Excellent service. Thank you Mark.
Great service! Thank you.
Dear Lexus Glendale Team,
I would like to sincerely thank your entire staff for being so warm, caring, and always ready to help. Your professionalism, kindness, and willingness to assist truly made a positive impression on us. Thank you for making us feel valued and well taken care of.
With gratitude,
Arevik Z
Very satisfied ????
Thank you to Jennifer & Glenn.
Gerardo Temores and the Manager were great! They provided great service!
SERVICE WAS VERY GOOD AND THE PEOPLE WERE GREAT
Jose is a fine gentleman. I enjoyed working with him.
Wonderful service from Bill, Alexander and Sam.
Thank you for a pleasant experience.
Jesse is so warm and welcoming, he makes the experience feel personal. He is well organized and efficient and took care of all of my concerns.
Xavier is always professional, courteous, kind and efficient. Thank you JM for making me feel like family.
Tony was very helpful and professional. We are happy to have had him as our service representative.
Thanks for your patience and assistance
Social