The name has changed since Gerard died four years ago. It’s now Phyllis Levi.
Delilah was so sweet , car. Was done in record time
Thank you
Xavier is a wonderful service rep!
I request him always
Excellent service made my vehicle look new.
Jeff miller was extremely knowledgeable about my car and went above and beyond to provide outstanding service. I really appreciate his professionalism and highly recommend him!
Delilah and the Lexus service team is always great to me. She was able to get my car serviced in a timely manner and kept me updated throughout the whole process. The best service I’ve received from JMLexus so far.
Ms. Helen is simply the best!
Sean was outstanding. Smoothly coordinated the loaner while service occurred and unprompted, checked in with me several times with an update.
A real pro in the client mananagement and vehicle knowledge area. Well done.
Thanks again for the great communication and attention to detail. I appreciate you Randy!
Best,
Stephen
Very pleasant experience.
Cassie, Dan, and the whole team set s high bar for customer care, communication/timing, and overallexperience. Appreciate this team very much
Mark is a great service advisor. He is professional, honest, courteous & friendly.
Alejo never fails with his professionalism, attention and communication throughout the entire time my car is in service. Always a pleasure working with him.
Mark is an incredible service agent. Thoughtful, helpful, timely, respectful, honest, knowledgable, dedicated and an incredible representative of Lexus. I would be surprised if he is not running the department at my next service and I would trust the agents under his leadership would be as kind and helpful as he. We truly thank Mark for the excellent experience.
Tony Hang is an excellent ambassador on behalf of Crown Lexus.
Tony and the Service Department provide quality and dependable work.
By far the BEST maintenance service appointment advisor I’ve encountered at Crown Lexus. Helen was attentive and through with check in and delivery. I am extremely satisfied.
Anthony was polite and professional. The service repairs was completed quickly.
Cassie is an absolute valuable asset to Lexus of Cleveland service department. She is very honest and transparent. Thank you Cassie
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