Thank you for the top notch services.
I always feel comfortable getting my service done. I get to enjoy the amenities and wait for my car in a nice cool lounge. My service adjuster is awesome and knowledgeable and answers all my questions! I highly recommend this location and love it
Brandon is very helpful, appreciate him. Thank you.
I do not think the tire that has low tread was replaced.
Excellent service from start to finish! Henry was great and the gentleman who initially to the vehicle upon arrival. Very satisfied! Thank you.
My service advisor Kay was amazing to work with! From the moment I dropped off my vehicle to the moment I picked up she kept constant communication and updates on the status of my vehicle. Made the entire process painless and went above expectations. Thank you!!!
Jerry did an excellent job and clearly explained all my questions. He was cheerful, enthusiastic, and friendly.
Brandon provided one of the most welcoming and professional service experiences I’ve ever had. From the moment I arrived, he made me feel like a valued customer rather than just another appointment. He took the time to explain everything clearly, answered all of my questions, and never made me feel pressured.
What impressed me most was his attitude and genuine care. Even though I ended up spending money on maintenance items that weren’t covered under my $10,000 extended warranty/ maintenance package, Brandon’s honesty, professionalism, and exceptional customer service completely changed my perspective. Instead of leaving frustrated about the unexpected expense, I left feeling confident that my vehicle had been well taken care of and that I was treated fairly.
Employees like Brandon are the reason customers return. He is an outstanding representative of your dealership, and I sincerely appreciate the exceptional service he provided.
Excellent service! Thank you, Tony!
She was very professional and communicated very well.
I was able to get transportation to an from home while my car was being serviced and as soon as we found out it would take longer getting the loaner was very quick. Thank you!
Rene is very professional and always kept me informed. Thank you!
Was in and out of there within an hour and a half. Nice friendly, Service.
Tony Hang helped me keep my two great grandchildren occupied by giving me directions to a nearby cafe. Without this information my wait could have turned out much differently.
Thank you for the great customer service
I enjoy his professionalism, honesty and the way he handles his clients..I have 3 Lexus vehicles and CHAUNCEY MAKES SURE THEY ARE VERY WELL MAINTAINED..
Took two hours for a simple oil change. I will go to Toyota dealer in Williamsburg next time. I’d rather pay for oil change and not waste two hours of my life.
He was courteous, helpful and to the point. That's what a good service manager should sound like.
Pleasant experience easy talk to
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